Dealer Success Manager Coach

Capital One

4.1

(153)

Plano, TX

Why you should apply for a job to Capital One:

  • 4.1/5 in overall job satisfaction
  • 75% say women are treated fairly and equally to men
  • 86% would recommend this company to other women
  • 77% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • "Working Mother" 100 Best Companies 2020
  • Associates can take 18 weeks for Maternity Leave, and 8 weeks for Paternity Leave, Adoption/Foster Care Leave, and Birth via a Surrogate.
  • The Back-Up Child Care Advantage Program and the Back-Up Family Care Advantage Program provide alternative care options.
  • #R183183

    Position summary

    idate is someone with deep sales or customer success experience who brings a passion for developing a world class customer success organization.

    Responsibilities:

    • Build strategies that drive product adoption and retention on Navigator Platform

    • Deliver those strategies to market through the Dealer Success Manager team by coaching the team or building tools that support delivery

    • Engage directly with our dealer customer and associates to identify best practices and opportunities in our go-to-market strategy

    • Partner with product teams to understand products under development and problem solve how those products will be support in-market

    • Partner with the Auto Financing sales team to clarify responsibilities and ensure our go-to-market strategy is cohesive for dealers

    • Measure the performance of DSMs and the impact of changes in our go-to-market strategy

    • Responsible for coordinating activities and partnering with the DSM Management team to obtain maximum efficiencies in production.

    • Must possess a well-developed capacity to analyze and organize a team of product sales associates, including time management, account management, problem solving, customer interaction skills, industry knowledge and continuing education.

    • Must be able to work independently and in collaboration with others on assigned tasks and projects while meeting deadlines.

    • Must be able to independently identify issues and proactively provide solutions

    • Provides oversight on policy and procedure adherence and ensures compliant actions.

    • Work in the creation and delivery of training materials

    • Effectively communicate across the organization including Senior Leadership

    • Develop internal and external communications to highlight new products, and features.

    Basic Qualifications:

    • High School Diploma, GED, or equivalent certification

    • 5 years of sales experience within the auto finance industry, or 5 years experience with FinTech sales or 5 years in training or process management

    Preferred Qualifications:

    • Bachelor's degree

    • 5+ years experience in people management within the auto finance or similar industry

    • 3+ years experience analyzing performance metrics

    • Proficient in Google Suite/MS Excel and PowerPoint

    At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

    Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

    This role is expected to accept applications for a minimum of 5 business days.

    No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

    If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

    For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

    Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

    Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

    Why you should apply for a job to Capital One:

  • 4.1/5 in overall job satisfaction
  • 75% say women are treated fairly and equally to men
  • 86% would recommend this company to other women
  • 77% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • "Working Mother" 100 Best Companies 2020
  • Associates can take 18 weeks for Maternity Leave, and 8 weeks for Paternity Leave, Adoption/Foster Care Leave, and Birth via a Surrogate.
  • The Back-Up Child Care Advantage Program and the Back-Up Family Care Advantage Program provide alternative care options.