Director - Chief of Staff, Strategy & Engagement

Center 1 (19052), United States of America, McLean, VirginiaDirector - Chief of Staff, Strategy & Engagement

Commercial Credit Risk & Analytics (CR&A) and Market & Liquidity Risk Oversight (MLRO) is seeking a Director-level Chief of Staff to join the team. The Chief of Staff will provide integral support to Capital One’s Chief Commercial Credit Officer in implementing business strategy across the entire organization. This will be achieved through developing and maintaining business routines, partnering with the Senior Leadership Team (SLT) to establish key imperatives for the lines of business (LOBs) and ensuring that the business strategy is developed and communicated across each LOB, while aligning to the overall Commercial Banking strategy and Market & Liquidity Risk Oversight strategy.

Responsibilities:

• Define and execute leadership routines to support the organization, including, but not limited to administration of SLT meetings, All Hands meetings, Team Visits, and Leadership communications

• Manage general workflow and day-to-day activities in support of organizational goals 

• Support strategic planning, integration management, budget and headcount in partnership with Finance, HR and SLT aligning business unit activities to Commercial and Risk Management financial objectives

• Partner with HR to drive strategic talent efforts related to transforming business, which includes: performance management, professional development and culture and engagement initiatives 

• Direct associate engagement agenda, including but not limited to: associate communications, credit and data training initiatives, recognition and rewards programs 

• Drive horizontal and business critical efforts, including: Return to office, coordination with Workplace Solutions and other Chief of Staff teams on office decisions, and planning efforts with other key business partners

• Perform ad-hoc market & portfolio data analysis to support Chief Commercial Credit Officer and the SLT; examples include: mid-year and year-end market reviews, CPC prep, Recession Readiness, disaggregating macroeconomic trends reports, contributions to DCC slides

• Perform operational analysis, including Risk Management MBR prep, SLT scorecards, and Credit Actions reporting

• Oversee change management related to Strategy, HR, Finance, Communications

Basic Qualifications: 

• Bachelor’s Degree or military experience

• At least 3 years of analytical experience

• At least 5 years of experience consulting with senior executives or strategy building

Preferred Qualifications:

• At least 5 years of experience in financial services  

• At least 8 years of business analysis experience

• Proactive self-starter, highly organized and excels in creating structure and order

• Experience in building relationships, influencing, and driving actions with a wide range of associates and leaders across levels 

• Exceptional executive-facing verbal and written communication skills

• Creative and broad problem solver, with ability to thrive in a fast-paced business while balancing business priorities

• Analytically rigorous and intellectually curious

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).