Locations: US Remote, United States of AmericaDirector, Store Engagement - Remote
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a journey to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.
Our partners are other organizations that rely on us to develop and grow a branded credit card program that will support the partner’s business. The Store Engagement Director will play a key leadership role, leading field associates supporting several key retail partners in stores. You will be a part of a team with world-class professionals to develop, test and implement strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
This dynamic leadership role will be responsible for achieving objectives for the organization and partner, recruiting, training and managing a field-based team and day-to-day leadership of multiple programs. Capital One is open to hiring a Remote Employee for this opportunity.
Provide sales & client development leadership and direction and program management across multiple partners
Build a dynamic sales and customer development culture that compliments the broader store engagement strategy and assist their team in achieving their productivity and account acquisition goals
Participate in strategic / tactical planning process with the client teams to drive in-store program growth and exceed the client needs
Develop strong relationships with our partners and influence them to reach mutually beneficial outcomes to our joint business problems
Prepare and deliver regular financial and performance updates to senior leadership
Maintain up-to-date knowledge of competitor’s products and pricing in the market served
Travel up to 70% is required for this role
Skills and Competencies:
Strategic: the candidate will have a proven track record of making holistic assessments of our current state, defining an end state vision, and the audacity to articulate the path to get there. Conceptual thinking skills must be complemented by a strong orientation towards continuous improvement, given the complexity of our execution environment.
Strong communication, negotiation and influencing skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
Strong judgment, leadership and integrity: the candidate should be a tenacious decision maker, able to bring a responsible approach to business while in a leadership position guiding execution resources.
Clear results orientation: focused on achieving both short and long-term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.
Successful track record managing field teams, including recruiting, training, and coaching
Bachelor’s degree or military experience
At least 10 years of field or external sales experience with national territory management responsibilities
At least 5 years experience in retail partnerships
At least 5 years of people management experience
At least 3 years of experience in a sales leadership role
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Location is New York City: $202,400 - $231,000 for Director, Client DevelopmentLocation is San Francisco, California: $214,500 - $244,800 for Director, Client DevelopmentRemote roles in other areas of New York & California, and across Colorado & Washington: $171,600 - $195,800 for Director, Client Development
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Child care benefits