ts, you will work with teams across the organization to manage risk and improve our business processes.
Over the past year, we've made changes to our processes and we are looking for a talented Process manager to drive standardization across our business processes and ensure our processes are well documented and up to date. Longer term, this individual will consult with our operations teams to identify opportunities to streamline processes to reduce risks.
Key responsibilities for this role in the Enterprise Payments team include :
Developing a coherent destination strategic process structure and process designs
Developing and driving a certification schedule and managing all activities in an Agile fashion while keeping stakeholders updated
Ensuring all processes meet process management standards, including those for critical business processes, as well as partnering with Risk and Operations to update/create controls to address risks
Leveraging Business Process Management (BPM) tools like Process Maps, RACIs, FMEAs, SIPOCs to define the current state of a process, ensure the process fulfills on key requirements, and mitigate risks as teams drive to deliver desired customer outcomes while using these same tools to define a brand new or proposed process
Leverage data from root causes of risk issues and events to drive process improvements mitigating these risks
Apply management skills such as communications and change leadership to ensure changes to L2 processes are incorporated into process documentation product launches, technology changes, and continuous improvement
High School Diploma, GED or equivalent certification
At least 3 years of experience in Process Management or Project Management
At least 1 year of experience working in Payments
Bachelor's degree or military experience
4+ years of experience in Process Management or Project Management
1+ year of experience in Risk Management
AAP, APRP, or CTP certification
BPM, Lean, Agile, or Six Sigma certification
CRCM, CAMS, CIPP, or ABA Risk Management certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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