Senior Manager, Process Management

Locations: VA - McLean, United States of America, McLean, VirginiaSenior Manager, Process Management

At Capital One, we’re building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation. 

We are seeking a dedicated, disciplined, process-oriented professional who excels in a team environment and is an expert in process improvement. This individual will have demonstrated that they have improved company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

• As a member of the Capital One servicing platforms team, you will apply your technical, analytical, risk management, and program / process management skills. You will collaborate with many cross functional teams including Sales, Engineering, Product, Tech, Cyber and Risk teams, and partner with stakeholders across the organization on initiatives to (a) help drive transformation and change necessary to achieve the well managed objectives and create efficiency across the organization.

• This position is looking for a highly motivated professional with excellent information technology (IT) system (a) risk management, (b) internal control, (c) audit, (d) process improvement, and (e) change management skills. This individual would be able to design, implement, and effectively operate innovative solutions, processes, and technology to identify, assess, and appropriately respond-to-mitigate actual or potential tech, cyber, or process risks to the enterprise.

• As a Sr. Manager of Process Management, you will lead in delivering flawlessly executed processes that improve business efficiency, provide governance and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. 

• We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects. 

What you’ll do:

• Interact with business counterparts and other Tech colleagues to ensure appropriate coverage of shared controls and/or shared processes

• Proactively engage team members and project leads to ensure system changes or enhancements consider controls and standards during design and through implementation

• Review and verify governance documents and procedures for accuracy and effectiveness

• Create and disseminate reports and metrics related to the risk environment to key stakeholders

• Coordinate audit activities by operating as an intermediary between auditors and auditees and provide consultation to technology associates and leaders on audit matters

• Identify opportunities and work with business stakeholders and partners to embed risk management practices into our daily operations and business processes across the organization

• Use analytical skills to conduct Risk Process Assessment and Improvement, Data Process Design & Process Excellence

• Lead designing,  implementing, and operating an effective Continuous Process Improvement and Change Management program to advance process effectiveness

Who you are:

• Self-starter who knows when to work independently and collectively to meet task deadlines and specifications

• Keen ability to navigate “white space” or ambiguous situations

• Collaborative team player attitude with an ability to positively shape and influence effective organizational outcomes

• Eager to periodically participate in other special projects for the team

• Savvy with providing consultation about the design, implementation, and operating effectiveness of IT and business application control activities

• Passionate about organizational design, development, and effectiveness

• Appreciative of organizational science and theoretical frameworks that prescribe how to achieve optimal organizational results

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 5 years of Process or Risk Management experience

• At least 3 years of Continual Improvement experience

Preferred Qualifications:

• Bachelor’s degree

• 3+ years experience delivering technology and system implementation programs

• 3+ years experience with Technology or Cyber Risk Management

• 3+ years experience with the regulatory framework governing the financial services industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).