Senior Manager, Process Manager (Enterprise Platforms Technology)

Capital One

4.1

(155)

Multiple Locations

Why you should apply for a job to Capital One:

  • 4.1/5 in overall job satisfaction
  • 75% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 77% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • "Working Mother" 100 Best Companies 2020
  • Associates can take 18 weeks for Maternity Leave, and 8 weeks for Paternity Leave, Adoption/Foster Care Leave, and Birth via a Surrogate.
  • The Back-Up Child Care Advantage Program and the Back-Up Family Care Advantage Program provide alternative care options.
  • #R199683

    Position summary

    lopment lifecycle governance, controls and requirements. The team partners with Cyber, Risk, Engineering, and lines of business to ensure compliance through controls management while also identifying opportunities to mitigate risk through process improvement and automation.

    Enterprise Platforms Technology (EPTech) comprises many of Capital One's most important enterprise platforms. We play an essential role in establishing practices for building technology solutions across the company, while also delivering capabilities that exemplify those practices.

    We are seeking a dedicated, disciplined, process-oriented professional who excels in a team environment and is an expert in process improvement. This individual will have demonstrated that they have improved company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

    • This position is looking for a highly motivated professional with excellent risk management, (b) internal control, (c) audit, (d) process improvement, and (e) change management skills. This individual would be able to design, implement, and effectively operate innovative solutions, processes, and technology to identify, assess, and appropriately manage the software development lifecycle.

    • As a Sr. Manager of Process Management, you will lead in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.

    • We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

    What you'll do:

    • Interact with business counterparts and other Tech colleagues to ensure appropriate coverage of shared controls and/or shared processes

    • Proactively engage team members and project leads to ensure system changes or enhancements consider controls and standards during design and through implementation

    • Review and verify governance documents and procedures for accuracy and effectiveness

    • Create and disseminate reports and metrics related to the risk environment to key stakeholders

    • Identify opportunities and work with business stakeholders and partners to embed risk management practices into our daily operations and business processes across the organization

    Who you are:

    • Self-starter who knows when to work independently and collectively to meet task deadlines and specifications

    • Keen ability to navigate "white space" or ambiguous situations

    • Collaborative team player attitude with an ability to positively shape and influence effective organizational outcomes

    • Eager to periodically participate in other special projects for the team

    • Savvy with providing consultation about the design, implementation, and operating effectiveness of IT and business application control activities

    • Passionate about organizational design, development, and effectiveness

    • Appreciative of organizational science and theoretical frameworks that prescribe how to achieve optimal organizational results

    Basic Qualifications:

    • High School Diploma, GED, or equivalent certification

    • At least 5 years of Process or Risk Management experience

    • At least 3 years of Continual Improvement experience

    Preferred Qualifications:

    • Bachelor's degree

    • 3+ years experience delivering technology and system implementation programs

    • 3+ years experience with Technology or Cyber Risk Management

    • 3+ years experience with the regulatory framework governing the financial services industry

    • Agile Certification, PMP Certification or Masters Certificate of Project Management (CPM)

    • Proficiency in agile tools, data analysis tools and reporting software (ie, Tableau, Confluence, Jira)

    • Ability to set direction, manage expectations and lead cross-functional teams to drive results

    At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

    Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

    This role is expected to accept applications for a minimum of 5 business days.

    No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

    If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

    For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

    Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

    Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

    Why you should apply for a job to Capital One:

  • 4.1/5 in overall job satisfaction
  • 75% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 77% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • "Working Mother" 100 Best Companies 2020
  • Associates can take 18 weeks for Maternity Leave, and 8 weeks for Paternity Leave, Adoption/Foster Care Leave, and Birth via a Surrogate.
  • The Back-Up Child Care Advantage Program and the Back-Up Family Care Advantage Program provide alternative care options.