Sr. Manager - Experience Designer

Capital One

4.1

(151)

Plano, TX

Why you should apply for a job to Capital One:

  • 4.1/5 in overall job satisfaction
  • 75% say women are treated fairly and equally to men
  • 87% would recommend this company to other women
  • 77% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • "Working Mother" 100 Best Companies 2020
  • Associates can take 18 weeks for Maternity Leave, and 8 weeks for Paternity Leave, Adoption/Foster Care Leave, and Birth via a Surrogate.
  • The Back-Up Child Care Advantage Program and the Back-Up Family Care Advantage Program provide alternative care options.
  • #R176893

    Position summary

    What You’ll Do: 

    As a leader and maker, you’ll be asked to handle responsibilities, including:

    Strategy & Planning

    • Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience 

    • Engaging in portfolio prioritization to help set the strategy and product road map for the team

    • Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition 

    • Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing

    • Championing prioritization of design centered product enhancements grounded in research and analysis

    • Working with partners and teams across various geographies

    • Embracing and advocating for an experience mindset - this is as important to the work as the results

    Leading & Developing Teams

    • Building and leading successful teams through career development by mentoring, coaching, and elevating others

    • Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks

    • Navigating conflict resolution within your team as well as within projects, teams and partner relationships

    • Participate in hiring by reviewing resumes, conducting interviews and attending consensus

    Discovering & Delivering

    • Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities 

    • Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams 

    • Driving end-to-end product design by:

      • Working with researchers to understand customer needs and define opportunities  through usability and empathy studies and analyzing data trends

      • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

      • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

      • Planning and facilitating workshops with internal and external stakeholders to align with business needs

      • Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines

      • Storytelling through business acumen and presenting visual concepts to various stakeholders

      • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

    Basic Qualifications

    • At least 6 years of experience with UX design

    Preferred Qualifications

    • Experience designing for cross channel experiences

    • Comfortable working with a variety of business partners and delivering outcomes

    • Familiarity with design and prototyping tools, such as Adobe Products, Sketch and/or Figma

    • Familiarity with working and contributing to and established design system

    • Experience managing a cross-functional team

    At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

    Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

    This role is expected to accept applications for a minimum of 5 business https://days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

    If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@https://capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

    For technical support or questions about Capital One's recruiting process, please send an email to Careers@https://capitalone.com

    Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

    Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

    Why you should apply for a job to Capital One:

  • 4.1/5 in overall job satisfaction
  • 75% say women are treated fairly and equally to men
  • 87% would recommend this company to other women
  • 77% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • "Working Mother" 100 Best Companies 2020
  • Associates can take 18 weeks for Maternity Leave, and 8 weeks for Paternity Leave, Adoption/Foster Care Leave, and Birth via a Surrogate.
  • The Back-Up Child Care Advantage Program and the Back-Up Family Care Advantage Program provide alternative care options.