As a leader and maker, you’ll be asked to handle responsibilities, including:
Strategy & Planning
Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
Engaging in portfolio prioritization to help set the strategy and product road map for the team
Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing
Championing prioritization of design centered product enhancements grounded in research and analysis
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset - this is as important to the work as the results
Leading & Developing Teams
Building and leading successful teams through career development by mentoring, coaching, and elevating others
Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
Navigating conflict resolution within your team as well as within projects, teams and partner relationships
Participate in hiring by reviewing resumes, conducting interviews and attending consensus
Discovering & Delivering
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Driving end-to-end product design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends
Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
Planning and facilitating workshops with internal and external stakeholders to align with business needs
Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines
Storytelling through business acumen and presenting visual concepts to various stakeholders
Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Experience designing for cross channel experiences
Comfortable working with a variety of business partners and delivering outcomes
Familiarity with design and prototyping tools, such as Adobe Products, Sketch and/or Figma
Familiarity with working and contributing to and established design system
Experience managing a cross-functional team
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business https://days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).