Sr Risk Manager, (AQA) Controls Tower Lead

West Creek 1 (12071), United States of America, Richmond, VirginiaSr Risk Manager, (AQA) Controls Tower Lead

Role Overview: 

As a Snr. Manager of Controls for the Adherence Quality Assurance (AQA) team, you will be responsible for managing the strategic roadmap, governance and oversight of the regulatory call monitoring function for US Card. As part of the Card Risk organization, your focus will be to effectively lead a team of risk associates responsible for ensuring existing controls are designed effectively and operated within operational expectations, ensuring effective coverage against regulatory requirements on behalf of US Card Account Executives. In addition to oversight & governance and audit readiness, you will be responsible for managing a team of intent delivery leads whose responsibility it is to interface with the business in the design, development and operationalization of new controls. You will work closely with Legal, Compliance, Data Analysis  and business partners in order to interpret requirements and ensure design and implementation of controls are delivered with quality and in harmony with AQA operational readiness needs. As owner of the controls strategic roadmap, you will not only manage the near term backlog, but also shape the long term innovation agenda, including leading efforts to drive application & implementation approaches for Machine Learning, NLP and modeling. 

What is AQA?

• Vision: Ensure Capital One’s agent servicing experiences are ones customers can trust

• Mission: Protect US Card customers & business with the highest leverage lens into the regulatory adherence of their key interactions

• 2023 Objectives: 

  • Fully enabled operation with the tools it needs to drive insights to the business effectively & efficiently

  • Scaled & Responsive operating environment ensuring we are can support growth & innovation in US Card

  • Best-in-class controls that blend innovation & well managed excellence

  • Build on a culture that values and cultivates its associates to achieve personal/professional growth
     

Responsibilities:  

• Co Develop a strategic vision for the AQA control environment 

• Lead a team of associates focused on intent development, control delivery, strategic prioritization, and ongoing process improvement

• Lead development of control design, governance and delivery standards, to ensure ongoing sustainability & resiliency

• Manage controls backlog, ensuring ongoing transparency and prioritization of efforts both with external clients but also internal DA and Operational development partners

• Ensure visibility and transparency for internal and external stakeholders to the status of the Controls backlog, including development & ongoing prioritization discussions

• Shape and develop long term strategic roadmap with a differential eye towards innovation and partnership with emerging technology and platform capabilities (both at Capital One and industry wide) 

• Participate as part of dynamic AQA leadership team, helping to drive outcomes not only for Controls, but the wider operational organization 

Basic Qualifications

• Bachelor’s degree

• At least 2 years of experience in People Management

• At least 2 years of experience in Operations

• At least 2 years of experience in Project or Process Management

• At least 2 years of experience in Risk Management

Preferred Qualifications

• Masters Degree 

• Project Management certification or PMP certification

• 1+ years of experience in Product Management 

• 3+ years of experience in Risk Management 

• 3+ years of experience in Operations

• 3+ years of experience in project or process management

• 3+ years of experience in People Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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