#312285
& SUPPORT: Keeps an open channel of communication with users and responds to standard and moderately complex application support requests and needs.
APPLICATION SUPPORT: Conducts advanced and complex application support activities to deliver on business outcomes.
STAKEHOLDER MANAGEMENT: Works with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
INCIDENT & REQUEST MANAGEMENT: Reviews, analyzes and prioritizes incoming incident tickets and user requests.
VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates contracts..
Qualifications