#321602
nd hosting problems affecting routers, switches, servers, and communication circuits, including performing root cause analysis and implementing solutions to prevent future occurrences.
INCIDENT MANAGEMENT: Monitors and responds to network and hosting incidents, outages, and performance alerts, including categorizing issues and coordinating with technical teams for timely resolution. PROTOCOL ANALYSIS: Performs moderately complex protocol analysis to troubleshoot network issues and sustain proper communication between network devices.
CONFIGURATION & DEPLOYMENT: Partners to configure and deploy new hardware and software while ensuring compatibility with existing systems, including setting up servers, network devices, and other infrastructure components.
COLLABORATION & COMMUNICATION: Partners with vendors, third party service providers, and internal teams to resolve moderately network issues and improve network performance, providing effective and efficient communication, coordination and timely updates.
DOCUMENTATION & REPORTING: Documents network issues, resolutions, and performance trends, and provides reports to senior technical personnel and stakeholders to inform decision making and improve network operations.
BACKUP & DISASTER RECOVERY: Maintains and partners to develop backup and disaster recovery plans to ensure data integrity and availability in case of system failures or data loss.
PROJECT MANAGEMENT: Co-leads information technology projects, such as system upgrades, migrations, and new implementations, delivering projects on time and within budget.
AUTOMATION & SCRIPTING: Partners to develop automation scripts and tools to streamline infrastructure management tasks and improve operational efficiency.
Qualifications