#318497
s requirements while identifying improvements to complex application support processes and procedures.
APPLICATION DEVELOPMENT & DEPLOYMENT: Performs advanced programming, configuration, testing and deployment of fixes or updates for application version releases.
USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs.
APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes.
STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests.
VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts.
Qualifications