Senior IT Solutions Engineer

**Who we are
**At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

**Role overview
**

The Senior IT Solutions Engineer will be responsible for implementing Identity and Access Management (IAM) and Privileged Access Management (PAM) standards to scale with our company and contribute to the development of policies, strategies, and best practices by participating in management meetings along with varied direct contributions.. You will work closely with corporate system owners across the company including Sales, Marketing, Finance, HR, and Engineering.. You will need to have several years’ experience managing a complete Identity and access management solution. You will need to document, design, and train users on the new systems implemented. Strong project management skills will be required as you will work independently on large projects, providing updates to cross-functional stakeholders. 

What you'll do

• Identify gaps in the current IT service catalog and collaborate with appropriate business stakeholders and IT teams to develop end-to-end technical solutions where appropriate.   
• Engage with business stakeholders to understand needs and advocate prioritization of efforts on their behalf across multiple IT teams.  
• Assisting the team to manage Atlassian products (Jira Service Management, Jira, and Confluence) by providing support and configuring schemes.
• Work as a Identity and Access Management subject matter expert
• Advocate for and lead implementation of automation across the IT service catalog to enable IT workers to engage with more meaningful efforts and reduce repeated manual tasks. Leverage strong scripting skills across multiple platforms and languages. 
• Lead IAM initiatives by building and implementing standard operating procedures, processes, and guidelines. 
• Identify gaps in current IAM solutions and develop roadmaps to address growth areas
• Make highly complex decisions with little to no oversight, acting as a primary leader accountable for decision-making, quality-control, and results delivery. 
• Assisting with execution of large-scale initiatives from requirements gathering to launch  
• Troubleshoot and provide support to relevant products 
• Occasional hours outside normal business according to business needs
• Develop custom automations across multiple applications including: Atalssian, Slack, Okta, JAMF, etc. 
• Maintain knowledge of technology and business processes via confluence 

What you'll bring

• Strong understanding of IAM and PAM solutions (Sailpoint preferred) and standards for: JIT, RBAC,time based access, and employee onboarding  
• Solid background understanding and adhering to SOX requirements related to certain access levels and controls
• Strong understanding of Atlassian terminology (Examples: workflows, issue types, security schemes, fields, etc.)
• 5 plus years’ experience administering enterprise applications.  
• Strong written and verbal communication skills.  
• Ability to manage a multitude of complex tasks and responsibilities.  
• Strong troubleshooting and time management skills.  
• Craft clear and concise documentation and knowledge base articles.  
• Broad familiarity with a wide variety of IT Directory and Infrastructural systems. Examples: Okta, Okta Workflows, AWS, Jamf, Slack, Intune, Jira, Workday, etc.  
• Experience working and running access reviews in a SOX compliant environment. 
• Experience building Automated Reports 
• Ability to manage ticketing systems with view of standardization and automating tasks. 
• Strong understanding of Conditions, Triggers and Events within the scope of automation. 

Working at CarGurus
We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We want to know what only you can bring to CarGurus.#LI-Hybrid