Federal Solutions Engineer

Date Posted:

2022-06-23-07:00

Country:

United States of America

Location:

CAVAO: Carrier-Home Virginia Remote Location, Remote City, VA, 06032 USA

Position Summary

Nlyte Software (a Carrier Company), a global company developing commercial solutions in the Data Center Infrastructure Management (DCIM) market, has an opportunity in the role of Senior Pre-sales (Solutions) Engineer for the US Federal Market. Nlyte’s solution portfolio includes discovery and Microsoft SQL Server R Services based Artificial Intelligence. DCIM is often tightly coupled with a customer’s ITSM/CMDB solutions, and the discovery solution has applicability beyond the data center. The ideal candidate has experience in data center engineering and ITSM/CMDB solutions. The candidate will mainly focus on supporting the general sales and professional services operations and efforts of the Company to US Federal customers and prospects. Responsibilities will include but not be limited to the sales of software and professional services and the ongoing support and satisfaction of existing customers. This position is based in the Washington, DC-Northern Virginia region.

Responsibilities:

• Work with sales team to identify, cultivate, and close sales opportunity.
• Present product Demonstrations, Proof of Concepts, and product presentation
• Responsible for technical responsibilities that may include, but are not limited to, problem identification, systems architecture definition, hardware/software specification, design, implementation, testing, client training, and solution deployment.
• Identifies additional product/service opportunities in customer organization.
• Manage customer interaction and engagement, including project scoping, Statement of Work development, deliverable documentation, and follow-up.
• Maintain working proficiency in nlyte Software products and technologies through self-directed and formal training.

Qualifications:

• Candidates must have 7+ yrs of experience in a data center or ITSM role – must understand the technology behind the effective delivery of data center services and know-how to support a service delivery model.
• Candidate must have 5+ years of understanding of technical requirements, explain solutions guidelines and drive teams towards target delivery dates.
• BS/BA degree or equivalent work experience.
• Demonstrated strong interpersonal, presentation, and communication skills.
• Ability to articulate and transfer complex ideas to a wide audience through both verbal and written communication.
• Self-motivated and flexible.
• Demonstrated strong written communication, presentation writing, project scoping and technical documentation skills.
• Working knowledge of and proficiency in Data Center Infrastructure Management (DCIM) and/or facilities management.
• Working knowledge of and proficiency in ITSM, CMDB, and discovery technologies
• Knowledge of Windows Server, SQL, IIS, and VMWare,
• Strong knowledge of Building Management Systems (BMS), and Enterprise Management System (EMS)
• Intermediate-level knowledge of MS Excel
• Knowledge of servers and networking
• Knowledge of how industrial cooling and power functions
• It is helpful for candidates to have experience with the following:
• Understanding of MS Reporting services and other reporting software
• Familiarity with industry protocols like MODBus, Bacnet, SNMP, etc.
• Prior experience with data center builds, data center operations, virtualization of server and storage platforms, cloud computing, capacity planning, disaster recovery, business continuity planning, and ITIL

Benefits

Salary with comprehensive benefits offered. Join a progressive, cutting-edge company offering exposure to new technology and the opportunity for career advancement!

_Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._

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