Parts Fulfillment Leader, South Asia Pacific (SAP), Commercial HVAC (CHVAC) business

Date Posted:

2023-05-17

Country:

Singapore

Location:

28 Teban Gardens Crescent, Singapore

KEY RESPONSIBILITIES

• Assume a leadership role for Asia Parts centre by managing inventory planning, customer service, engineering, purchasing and logistics functions and achieving operational KPIs.
• Achieve financial objectives of parts hubs and rentals business- internal sales, EBIT and Cashflow.
• Partner with global parts organization to improve processes in planning, inventory optimization and NPI (New Product) launches and LCM (Life Cycle Management) support.
• Finds opportunities to continuously improve the customer delivery model to enhance customer satisfaction and productivity
• Design and manage policies and procedures, oversees customer service, and implements technology solutions
• Establishes training and audit/assessment programs to ensure the implementation and effectiveness of internal controls.
• As an active member of our leadership team, you will also be responsible to provide career development, performance management and mentorship.

CRITICAL LEADERSHIP CAPABILITIES

Result Leadership

• Sets stretch goals, ambitious but realistic with growth targets. Ability take risks and acts to surpass goals, seizes opportunities to pushes the envelope
• Focuses on new business opportunities that enable business development targets leading to new recurring sources of revenue
• Creates plans and executes segmented opportunities

Thought Leadership

• Understands competitive landscape, manages uncertainty and complexity while being agile to new market and customer realities.
• Balances long term and short term while envisioning change needed to drive long term objectives. Manages dual agenda of perform and transform

People Leadership

• Drives a winning culture, focused on customers and employees.
• Engages people in a dialogue to gain commitment, inclusive and collaborative mindset to bring diverse perspectives ‘on board’.
• Flexible in adapting approaches based on stakeholders, manages resistance and acts to influence through active listening.
• Empowers teams, delegates effectively and provides clear direction on measures of success.

IDEAL PROFILE

• Minimum 10+ years of overall industrial work experience
• Strong knowledge of HVAC Commercial Products would be an added advantage
• Minimum of 3 years work experience in Leadership roles of increasing responsibility, in a Regional Role
• Minimum 5 years of experience in inventory planning, supply chain & customer service
• Proven track record of developing a culture of performance
• Ability to motivate, direct and lead effective-cum efficient performance of field operations
• Thorough understanding of market dynamics including industry trends
• Strong analytical skills with demonstrated ability to synthesize data from various sources in both graphic and verbal format, while easily translating them to the target audience
• Effective communication, negotiation skills and customer focus
• Highly organized with strong attention to detail, while managing multiple priorities
• Coaches lower-level managers to ensure operational achievements are met.
• Establishes training and audit/assessment programs to ensure the implementation and effectiveness of internal controls.
• Owns the strategy and execution of complex key stakeholder issues
• Finds opportunities to continuously improve the customer delivery model to enhance customer satisfaction

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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