Senior Manager, Digital Design Lead

Date Posted:

2023-03-13

Country:

United States of America

Location:

CA6IL: Other IL US Remote Location, Remote City, IL, 06032 USA

About Carrier
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About Abound

Abound is a suite of connected solutions and a cloud-based digital platform that uses advanced technologies to enable real-time, intelligent outcome-based results that make buildings more efficient and responsive, and provide occupants with confidence in the health and safety of their indoor environments.

About the position

What is the future of the city? How might we make the spaces where we live, work, and learn smarter, more sustainable, more responsive? How can data and technology improve the human experience? 

These are the questions we encounter every day here at The Digital Foundry at Carrier. As the new digital innovation studio in Carrier Global, the Foundry launches connected platforms and products that use data to solve big societal issues. Our cross-disciplinary team includes product managers, technologists, strategists, researchers, interaction designers, product designers, and software engineers – all passionate about the ability of technology to change the world for the better.  

Designers at Carrier have a passion for built environments, an empathy for lived experiences, and an interest in connected solutions. We work on a range of complex digital innovation and strategic design projects critical to Carrier’s continued business growth. 

The Senior Manager of Design will partner with the studio leadership team and other design leaders to shape the future of the discipline at Carrier. This role will be expected to be fluent in a mix of aspects of experience design for a digital product – encompassing user research, experience strategy, information architecture, and interface design. In addition to a generalist skillset, this role will have a specific expertise in Interaction Design – and help build this practice area within our design team through recruitment, hiring, and management. 

Joining a growing team in a start-up environment, this individual must be equally comfortable as a design lead and an individual contributor. This specific role will focus on a new platform from Carrier – Abound, a smart platform for healthy building, launching this April.  

Discipline leadership 

• Partner with Director of Design to shape the mission and priorities of design at Carrier.  
• Recruit and retain a team of top-level design talent, with a specific focus on interaction design. 
• Stay abreast of emerging design tools, trends, and technologies to inspire our team. 

Product team leadership 

• Collaborate with product to establish and iterate the strategic vision for the platform.  
• Translate technical requirements into useful constraints that inform strategic design decisions. 
• Ensure all design outputs meet requirements and exceed expectations. 
• Leverage Carrier’s digital design system to create stunning experiences with speed. 
• Produce and/or oversee creation of detailed design artifacts like user requirements specifications, personas, storyboards, scenarios, and information architecture. 
• Design and/or oversee design of digital interfaces and interaction patterns, including creating maps, dashboards and infographics that bring complex datasets to life. 
• Partner with researchers to design and field product-specific research to inform requirements – including observational studies, customer interviews, usability testing, etc. 
• Mentor and help push the outputs of design strategists, researchers, and product designers.  

Product team collaboration   

• Collaborate with product teams to devise pragmatic design solutions. 
• Work closely with engineering to ensure that design specifications are implemented. 
• Represent design work and perspectives with C-level stakeholders at Carrier.  

Key Skills 

• Broad knowledge in different aspects of design – from visual design to strategy.  
• Strong point of view and design intuition, with ability to defend perspective through research. 
• Ability to simplify complex information into structured, intuitive interfaces. 
• Ability to lead teams, mentor more junior colleagues, and attract top-level talent. 
• Excellent visual and verbal communication skills. 
• Exceptional attention to detail and organizational skills. 
• Ability to operate in a fast-paced environment with a collaborative structure.  
• Ability to solve complex information architecture and data visualization challenges. 

Basic Qualifications

• Bachelor’s Degree.

• 12+ years of portfolio work across the product development lifecycle – from concept to implementation. 

Preferred Qualifications (nice to have)

• Experience working on complex enterprise software development projects. 

• Experience leading and collaborating with designers, technologists, and product managers. 

• Expert in relevant design and prototyping tools like Sketch, InVision, Adobe, and Figma.  

• Knowledge of capabilities and limitations of technologies like HTML, JavaScript, and CSS. 

• Strong knowledge of user interface design processes and methodology.  

• Proven ability to create site maps, wireframes, and other common UX design artifacts.  

• Strong executive presence and presentation skills. 

Additional information

• We are open for a remote work within the USA.
• The candidate should be able to work in the EST time zone.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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