Service Sales Engineer - Refrigeration

Date Posted:

2022-11-14

Country:

Italy

Location:

Pero, Via Sempione 247, Pero, Italy

Role: Service Sales Engineer - Refrigeration
Location: Pero (MI)

Contract type: Full-time

About Carrier

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.

Join us and we can make a difference together.

About the role 

Attracting new customers and extending the sales scope within existing customers – with pro-active offering contracts, billables and modernizations – while applying Service Commercial Principles.

Hunter mindset to hunt new customers!

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Permanent contract
• International working environment
• Two days for week of home office
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Requirements

Functional Experience:

• Able to initiate and lead sales pitches/price negotiations with high profile customers
• Fully understand the standard Service processes, metrics and KPI’s (from revenue to costs and GM)
• Deep knowledge of Carrier products and industry standards
• Business Judgement - understanding the market situation, customer segment, sales potential and competition
• Understand customer needs, able to listen and provide expected services - aligned with financial targets
• Deliver positive results in the agreed timeframe

People, Organisation:

• Pro-actively take actions to improve revenue, GM and customer experience
• Expert in teamwork - supporting a productive, positive and inspiring environment
• Cooperate with the operational team-Members to understand the whole sale potential and support the execution of contracts, billables and modernizations

Skills, Abilities:

• Strong communication and value based selling abilities
• Time Management – any activity must be performed in respect of the given timeframe - persistent, focused on targets/results, flexible, working independently and in teams
• customer and service orientated - as well as a high degree of initiative and resilience
• HUNTER MINDSET REQUIRED TO HUNT NEW CUSTOMERS!
• MS Office – user knowledge
• Technical education – managing customer relationship
• 3 years of experience in sales position in HVAC or Refrigeration field its strong required.

KPI’s: revenue & GM (contracts, billables and modernizations), number of quotes, number of contracts, number of customer visits, customer satisfaction, EHS compliance

Responsibilities

As Sales Representative & Modernizations, you’ll be responsible for:

• Achieving individual annual sales targets on contracts, billables and modernizations – to participate on the local SIP (Sales Incentive Plan)
• Understand and apply Service Commercial Principles in all sale activities
• Understand annual customer’s budget
• Analyze revenue and GM after execution and take or initiate corrective actions if needed
• Analyze revenue, cost and GM annually of sold contracts
• Analyze Billables and Modernization Sales weekly and take corrective actions
• Analyze Key Account Data (sales and margin per customer/contract) and take or initiate corrective actions if required
• Deliver high quality quotes in the agreed/expected timeframe to customers
• Regular visits of existing customers to understand the needs and provide potential solutions/quotes
• Approach new customers pro-actively to sell Carrier Services – contracts, billables and modernizations
• Participate on local tenders and local price negotiations
• Cooperate closely with the Service Operations to identify modernization opportunities
• Cooperate closely with central Modernization Manager to understand central developed products – or to create new products with deep understanding of local needs
• Support Technician Sales Process to increase billable sales
• Support EH&S processes and initiatives

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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