Manager, Services Operations

CDW Corporation



United States (Remote)


Position summary

  • The incumbent in this position will provide management to the Services Operations coworkers in support of CDW Services' strategies and objectives including; achieving Services' financial and operational goals; managing a team of coworkers and Supervisors; aligning Services' coordination processes within CDW; and expanding Services Operations role within CDW. Key Areas of Responsibility * Work with business leaders and other stakeholders to identify and enable key business initiatives * Manage a team Services Operations coworkers and Supervisors * Ensure training, development and mentoring of all Services Operations coworkers in accordance with CDW principles * Assess, compile, review and present performance metrics to business leaders and other stakeholders on a scheduled basis * Review current processes and implement improvements as necessary * Sponsor and lead key internal projects to enable Services expansion within CDW * Asses the need for and hire coworkers to ensure team capacity aligns to business needs Responsibilities * Apply strategies into actionable directives in alignment with business leaders * Determine salary and other compensation targets and payouts for Team * Limited travel as necessary for individual and team functions * Manage issues to resolution * Minimum Qualifications * Previous supervision or management experience required * Bachelor's degree or equivalent experience required * Minimum of 7 years' experience in IT related Professional Services environment Other Required Qualifications * Provide forward thinking leadership at all times * Excellent written and verbal communication skills * Ability to excel in a dynamic and fast paced environment * Influential with others, tailoring communication to the needs of the target audience Preferred Qualifications * Experience reporting on or analyzing a professional services business model * Experience with Professional Services Automation tools * Experience implementing process improvement projects

Why you should apply for a job to CDW Corporation:

  • Ranked as one of the Best Companies for Women in 2022

  • 4.5/5 in overall job satisfaction

  • 4.7/5 in supportive management

  • 91% say women are treated fairly and equally to men

  • 91% would recommend this company to other women

  • 92% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • CDW offers family benefits including comprehensive fertility coverage and adoption assistance for coworkers and significant others.

  • Offers tuition assistance, industry recognized certifications and free online learning tools.

  • CDW is committed to creating a culture of diversity, equity and inclusion, where everyone feels they belong.