Manager, Services Operations
United States (Remote)
#23002174
Position summary
- The incumbent in this position will provide management to the Services Operations coworkers in support of CDW Services' strategies and objectives including; achieving Services' financial and operational goals; managing a team of coworkers and Supervisors; aligning Services' coordination processes within CDW; and expanding Services Operations role within CDW. Key Areas of Responsibility * Work with business leaders and other stakeholders to identify and enable key business initiatives * Manage a team Services Operations coworkers and Supervisors * Ensure training, development and mentoring of all Services Operations coworkers in accordance with CDW principles * Assess, compile, review and present performance metrics to business leaders and other stakeholders on a scheduled basis * Review current processes and implement improvements as necessary * Sponsor and lead key internal projects to enable Services expansion within CDW * Asses the need for and hire coworkers to ensure team capacity aligns to business needs Responsibilities * Apply strategies into actionable directives in alignment with business leaders * Determine salary and other compensation targets and payouts for Team * Limited travel as necessary for individual and team functions * Manage issues to resolution * Minimum Qualifications * Previous supervision or management experience required * Bachelor's degree or equivalent experience required * Minimum of 7 years' experience in IT related Professional Services environment Other Required Qualifications * Provide forward thinking leadership at all times * Excellent written and verbal communication skills * Ability to excel in a dynamic and fast paced environment * Influential with others, tailoring communication to the needs of the target audience Preferred Qualifications * Experience reporting on or analyzing a professional services business model * Experience with Professional Services Automation tools * Experience implementing process improvement projects
Why you should apply for a job to CDW Corporation:
Ranked as one of the Best Companies for Women in 2022
4.5/5 in overall job satisfaction
4.7/5 in supportive management
91% say women are treated fairly and equally to men
91% would recommend this company to other women
92% say the CEO supports gender diversity
CDW offers family benefits including comprehensive fertility coverage and adoption assistance for coworkers and significant others.
Offers tuition assistance, industry recognized certifications and free online learning tools.
CDW is committed to creating a culture of diversity, equity and inclusion, where everyone feels they belong.