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Offers tuition assistance, industry recognized certifications and free online learning tools.
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As a member of our Delivery Services organization, the Solution Architect position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.
This position can be located in our home office in Rockford, IL or can be home-based. Travel is only required when supporting customer activities or onsite training.
Key Areas of Responsibility
Assist the Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices
Understand customer requirements, translate to solutions, and communicate to clients
Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
Help mentor Developers and Technical Consultants in relation to technical design standards and implementation of best practices
Maintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources available
Perform research into technology partner or other vendor solutions in context of client requirements for integration
Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
Provide mentorship and guidance to other members of the team
Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
Other duties and responsibilities as assigned
Education and/or Experience Qualifications
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.
CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.
Backup child care
Onsite child care
CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare organizations in the United States, Canada and the United Kingdom.
Our fingerprints can be found on technology in workplaces and workspaces of more than 250,000 companies, from fresh-faced startups to international conglomerates. We’ve powered record-breaking data traffic at ...