Why you should apply for a job with CDW Corporation:
CDW Corporation is on FGB’s Best Tech Companies for Women of 2019.
FGB'ers gave this company an overall job satisfaction of 4.5/5.
FGB’ers working at CDW Corporation rated their manager’s support at 4.7/5.- 88%of reviewers say women and men are treated equally at CDW Corporation.
- 91%of reviewers recommend CDW Corporation to other women.
- 92%of reviewers say the CEO supports gender diversity.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers.- Offers tuition assistance, industry recognized certifications and free online learning tools.
- Offers competitive compensation and profit sharing, along with 401(k) plans, financial management tools and our own credit union.
The Engagement Supervisor provides a strategic partnership with assigned services management by operating their daily services business with precision and urgency. The incumbent in this role has a high degree of resourcefulness, is an excellent communicator, thrives in a fast paced and dynamic environment, and is process driven but flexible in approach.
Key Areas of Responsibility
Enable all aspects of Services by acting as a liaison between Services departments, Sales departments, CDW clients and our Trusted Partner Network in support of service delivery
Inspect and report on Sales pipeline in support of services forecast and resource fulfillment
Assist in Statement of Work review process to ensure compliance with CDW's standards
Sign and execute Statement of Work contracts for select projects
Provide full life-cycle Engagement Management for select customers and partners
Ensure all available revenue recognition is processed timely and accurately
Act as point of escalation to assist and/or resolve customer, sales or partner satisfaction issues
Responsibilities
Provide timely and accurate system approvals
Initiate and approve financial documents for assigned customers or partners (invoices, credit memos, etc.)
Participate in tool and process improvement projects as requested
Communicate Services engagement methodology and other best practices to coworkers and partners as needed
Ensure that best practices are incorporated and shared
Support Services Operations vision, goals and strategies
Contribute to Services Operations team meetings and best practices
Minimum Qualifications
- Bachelor's degree or equivalent experience required
- 5 years' relevant professional experience or 3 years CDW experience
Other Required Qualifications
- Provide forward thinking leadership at all times
- Excellent written and verbal communication skills
- Ability to excel in a dynamic and fast paced environment
- Influential with others, tailoring communication to the needs of the target audience
Preferred Qualifications
- Experience with Professional Services Automation tools
- Experience implementing process improvement projects
Need convincing? Let's review CDW Corporation's best features:
- CDW Corporation is on FGB’s Best Tech Companies for Women of 2019.
- FGB'ers gave this company an overall job satisfaction of 4.5/5.
- FGB’ers working at CDW Corporation rated their manager’s support at 4.7/5.
- 88%of reviewers say women and men are treated equally at CDW Corporation.
- 91%of reviewers recommend CDW Corporation to other women.
- 92%of reviewers say the CEO supports gender diversity.
- CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers.
- Offers tuition assistance, industry recognized certifications and free online learning tools.
- Offers competitive compensation and profit sharing, along with 401(k) plans, financial management tools and our own credit union.