Control Center Specialist


Vilnius, Lithuania


Position summary

You will be point of contact for our selected internal and external customers - usually by phone or via email.

  • Demonstrate outstanding customer focus in all aspects

  • Engage in effective communication with external and/or internal customers

  • Receive and reply to enquiries via email, phone

  • Plan and execute shipment orders

  • Process orders into TMS (Transport Management System)

  • Execute and manage order processing transactions accurately and in a timely manner

  • Route shipments, considering commodity and volume, temperature control, and transit time requirements

  • Proactively monitor and track ongoing shipments, react to any deviations

  • Maintain accurate information regarding shipment status

  • Communicate temperature results asap after delivery, check and note any deviations

  • Provide customer specific reporting

  • Adhere to all procedures, work instructions, and regulatory requirements in performing the job

  • Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers

What your background should look like

  • Bachelor's degree preferred

  • Previous experience Customer Service setting

  • Knowledge in Logistics would be an advantage

  • Fluent in English

  • Effective oral and written communication

  • Proactive customer focus

  • Ability to represent a positive and professional image

  • Good organisational skills and pay attention to detail

  • Strong problem solving, analytical and investigative skills to bring issues to resolution

  • Passion about Norway and its transportation nuances would be an advantage

Working hours:

Monday-Friday 08:00 to 17:00 (1 hour of lunch included)

We offer:

On-the-job training which allows you the opportunity to learn and begin performing your job duties.

Hybrid work that incorporates a mixture of in-office and remote work.

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures.


Full time

Gross Salary Range (Monthly)

€1 947,01 - €2 781,48

Affiliated Companies:

Affiliated Companies: World Courier (Lithuania) UAB