Customer Care Specialist

strives for prompt resolution.

• Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.

• Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.

• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner.

• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.

• Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices and availability, and maintains current open order reports.

• Communicates with all departments within the Distribution Center as well as field sales associates.

• Serves as liaison between customers and field sales associates.

• Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations.

Working hours: 10:00-18:30h

It is a Hybrid work opportunity with a flexibility for Remote work within Lithuanian borders

What your background should look like

• Strong customer service skills

• Strong interpersonal skills

• Good decision making skills

• Good analytical skills

• Ability to communicate effectively in English, both orally and in writing

• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction

• Strong organizational skills; attention to detail

• Basic knowledge of Microsoft Word, Excel and inventory management system

• Salesforce experience in an advantage

• Customer service experience is an advantage

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures.

Schedule

Full time

Gross Salary Range (Monthly)

€1 622,53 - €2 317,90

Affiliated Companies:

Affiliated Companies: World Courier (Lithuania) UAB