Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc.
Maintain accurate information regarding shipment status
Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
Other tasks as assigned - The Customer Service Representative will also be assigned other duties and tasks as required from time to time.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
• Post-secondary education or equivalent in a related discipline;
• Minimum of 2 years experience in a warehouse customer service role;
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
• Strong work ethic, sense of responsibility, high level of attention to detail;
• Proactive customer focus;
• Ability to work in a team and independently as well as with minimal supervision;
• Ability to multi-task in a fast paced environment;
• Self-starter, efficient, organized;
• Capable of consistently producing high quality work under pressure and in a timely fashion;
• Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint);
• Strong proficiency in order entry systems;
• Excellent problem solving ability; and
• Mandatory ability to communicate clearly in English, Spanish, and French as required.
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
PHYSICAL AND MENTAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Ability to operate in a production-driven environment and perform at a level that is 95% or greater of engineered standards. Physical activity requiring reaching, bending, kneeling, stooping, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus. Associate is required to stand, walk (or otherwise be mobile). Ability to deal with stressful situations as they arise.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit https://https://www.virtualfairhub.com/amerisourcebergen
Affiliated Companies: World Courier (Malaysia) Sdn Bhd
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned