Application Administrator

Application Administrator

Position Description
CGI is seeking an Application Administrator is responsible for third tier technical support, monitoring, and configuration/change management of both on-premises and cloud-based applications / services / jobs. Responsible for representing the organization and team within the across the organization and to clients. Work to understanding business requirements, priority, timelines and potential barriers to meeting business needs. Position will be a subject matter expert and contribute to operational support, solution design, new deployments, configuration changes, maintenance, and upgrades of applications. This includes but is not limited to: audits, technical / process documentation, dashboard / report development, user / role management, security compliance, change control, automated process development, innovation recommendations, and overall organizational continual service improvement.

Your future duties and responsibilities
The Application Administrator is responsible for third tier technical support, monitoring, and configuration/change management of both on-premises and cloud-based applications / services / jobs

• Responsible for representing the organization and team within the across the organization and to clients

• Work to understanding business requirements, priority, timelines and potential barriers to meeting business needs

• Position will be a subject matter expert and contribute to operational support, solution design, new deployments, configuration changes, maintenance, and upgrades of applications

• This includes but is not limited to: audits, technical / process documentation, dashboard / report development, user / role management, security compliance, change control, automated process development, innovation recommendations, and overall organizational continual service improvement

• Provide 3rd tier Technical Support in compliance with standard processes and adherence to organizational Service Level Agreements and best practices

• Work closely within the organization, with clients, and third-party vendors on specification development for process, releases, and configuration changes

• Work to identify process and technical debt and opportunities for both optimization and cost savings

• Leveraging tools to the fullest capability, identifying optimization opportunities, and driving positive operational change

Required qualifications to be successful in this role
Ability to troubleshoot and resolve application and process issues at a Tier 3 level

• Adaptability to quickly changing priorities and requirements in a fast-moving environment
• Familiarity with support and release methodologies (ticket management, change control, remote support, and troubleshooting of applications and interrelated dependencies)
• Ability to learn and develop standardization documentation on new tools, systems, and products quickly with limited standardization due to 3rd party variations and in-house development
• Development, implementation, and monitoring of project plans with the ability to deliver on or ahead of schedule.
• Excellent interpersonal skills and the ability to build relationships both internally and with clients • High level of collaboration, cooperation, and effectiveness when working with others and being available to assist when needed.
• Demonstrated ability to work in a collaborative team environment
• Ability to take complex technical ideas and present in a brief meaningful manner to customers without a technical background.
• Professional dedication and positive attitude through flexibility and consistency of work

OPTIONAL:

• Bachelor's Degree in Computer Information Systems or related field. May substitute equivalent combination of education and experience.
• 5 + years of experience with three of those years having direct responsibility for implementations and Tier 3 support, configuration and administration experience with one or more listed applications.
• Experience as a primary technical contact and in providing guidance and leadership to more junior team members
• Demonstrated ability to manage or oversee 3rd party vendors technical services and support.
• Experience with Kubernetes.
• Experience in generating and delivering business process definitions, gap/fit analysis, pre-implementation workshops.
• Experience in the creation and maintenance of business requirements documents, statements of work, project plans, test plans, and/or other project-related documents.

Due to the nature of the government contracts this position requires US Citizenship or Green Card.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $85,000- 120,000

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Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected]. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.