Cloud Operations Monitoring Support Engineer (12am-8am & Rotational Weekends)



United States

Why you should apply for a job to CGI:

  • 4/5 in supportive management

  • 57% say women are treated fairly and equally to men

  • 67% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer our employees great flexible working options all over the world

  • Thanks to our members, we've been named a #TopWorkplace by the Washington Post again in 2021

  • Forbes Names CGI one of America's Best Management Consulting Firms

  • #1052286

    Position summary

    Cloud Operations Monitoring Support Engineer (12am-8am & Rotational Weekends)

    Position Description
    CGI Federal is looking for a Cloud Operations Monitoring Support. This is an exciting full-time opportunity to work in a fast-paced team environment supporting production systems for a large Federal agency.

    Individuals will gain business and application knowledge through training, reporting and resolving Production incidents and inquiries. This role can lead to learning how to script and write processes, learning how to use various AWS tools, and increasing skill sets that can be utilized in various CGI Federal projects.

    Under minimal supervision, provide operations monitoring support for office or business unit users of proprietary or custom application software in a 24/7/365 environment supporting Cloud Operations. Position will require work 12am - 8am (with rotational weekend coverage) to support largescale cloud platform that support mission critical applications, take point on end-to-end support and smooth operations of cloud based infrastructure, incident response and resolution and other scheduled maintenance activities. Each monitoring resource is expected to support AWS operations 40 hrs./week, Monday-Sunday.

    This role can be located anywhere in the U.S. However, preferred locations are Baltimore, MD, Fairfax, VA, Belton, TX or Lafayette, LA

    Your future duties and responsibilities
    Key Job Functions include:

    Incident Management

    1. Triage and resolve Production incidents related to the cloud platform and participate in root cause analysis and post mortem discussions.
    2. Analyze cloud platform related Production incidents and engage business teams to determine impact of incident.
    3. Work with application support members and cloud support vendors to identify a work-around if permanent solution cannot be reached in a timely manner. Provide a collaborative conduit between application/support teams and the Cloud vendor support such as AWS, Azure etc.
    4. Escalate to team leads in a timely manner when resolution cannot be achieved.
    5. Work closely with Cloud Engineering team and other support staff to identify and resolve incidents, create, and implement long-term remediation techniques and fixes.
    6. Learn how to help recreate and test possible solutions and/or workarounds in lower environments prior to implementing in Production.
    7. Learn how to identify and document known issues and work with Cloud engineering partners and vendor support to address reoccurrence and the identified workaround activity

    Operations, Monitoring, and Capacity Planning

    1. Monitoring large scale batch jobs.

    2. Oversee the selection of orchestration tooling, as well as compliance audits and reporting.

    3. Learn how to create processes designed to measure system effectiveness and identify areas for improvement.

    4. Learn how to create processes intended to provide environment security, as well as automated processes to provide information on current specifications.

    5. Identify, correct, and enhance important software tools seek ways to enhance systems operations and monitoring with a focus on automation and minimizing cost.

    6. Learn how to build effective monitoring, alerts, and metrics for production services.

    7. Plan for adequate capacity of systems based on utilization metrics and planned projects to establish supply and demand forecasts.

    Required qualifications to be successful in this role
    • 2-4 years of related experience on Production Support
    • 1-2 years of related hands on experience on AWS

    Specialized Knowledge & Skills:
    • Reasonable knowledge of AWS platform and troubleshooting experience with its services
    • Good understanding of Linux, including experience with server administration, monitoring, and troubleshooting.
    • Reasonable troubleshooting and problem solving experience.
    • Good communications and collaboration skills required to develop required security policies and share information with business and technology staff.
    • Some documentation experience with reasonable oral communication skills.

    Working knowledge of the following:
    • Some experience in ticketing systems like JIRA, ServiceNow etc.
    • Experience in support various phases of SDLC (Waterfall or Agile).
    • Experience with Docker and container orchestration.
    • System health monitoring and optimizing performance (CloudWatch, CloudTrail, Splunk and VictorOps).
    • Broad experience with software-defined and traditional networking.

    Desired qualifications
    • Good technical abilities, which include the following: cloud technologies, programming languages like Python orchestration.
    • Good knowledge of the AWS platform, AWS Certification preferred.
    • Any experience in building cloud infrastructure using infrastructure-as-code tools like AWS Cloud Formation or Terraform preferred.
    • Some experience in supporting large-scale batch jobs preferred.

    • Bachelor Degree or equivalent preferred - Area of Study: Computer Science or IS/IT preferred

    CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $74,600 - $130,600


    Insights you can act on

    While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

    When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

    At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

    Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

    Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

    CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected]. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

    We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

    All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

    CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

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    About the company

    Industry: Business Services: Technology Solutions

    Here at CGI, you can explore your full potential and shape your own career and you'll:

    • feel heard and like your voice matters
    • have opportunities to serve the communities you call home
    • feel a sense of belonging and safety
    • be empowered to chart your own career path
    • have balance to be your best at home and at work
    • collaborate with your peers on meaningful work
    • be encouraged to think creatively and apply innovation solutions

    Why you should apply for a job to CGI:

  • 4/5 in supportive management

  • 57% say women are treated fairly and equally to men

  • 67% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer our employees great flexible working options all over the world

  • Thanks to our members, we've been named a #TopWorkplace by the Washington Post again in 2021

  • Forbes Names CGI one of America's Best Management Consulting Firms