Learning & Development Operations Specialist

Learning & Development Operations Specialist

Position Description
The L&D Member Support & Operations Specialist will manage the day-to-day operations of all L&D functions. Develop, implement and optimize training systems, processes and programs to build member skills and capabilities and improve organizational performance, process improvement and agility.

We are looking for someone who relishes operations and can see this as a great opportunity to use their skills to build, shape and influence our operational work in the future.

An individual who has a passion for delivering outstanding customer service, is highly organized, is energized and skilled by organizing and hosting events (be that virtually, hybrid, or in person).

You thrive working autonomously but also love to collaborate - you are self-driven, anticipating challenges or bottlenecks and planning effectively around them.

You are very organized and efficient- in essence, you have strong attention to detail and accuracy, particularly complex problems, projects, and stakeholders, meticulous attention to detail while still seeing the big picture.

Your future duties and responsibilities
Client Support
Serve as an L&D liaison between internal members and business units; Provide quality customer service by responding to internal and external inquiries in a professional, efficient, timely and courteous manner.

Consult & Advise
Represent L&D at internal meetings. Develop and build internal and external partnerships to improve communication, coordination, collaboration and effective working relationships within L&D, across the SBU, and within the L&D COE.

Program Compliance
Ensure all L&D programs and processes are consistently administered in compliance with established policies and procedures, contractual obligations, rulings, laws and government regulations. Monitor and evaluate the effectiveness of solutions, policies, standards of practice and processes. Create and maintain process documentation in partnership with internal corporate services.

Vendor Management
Establish and maintain relationships with vendors, and service providers. Administer the processing of contracts terms and invoicing in partnership with internal corporate functions. Plural Site, University Partnerships, Instructional Design Licensing.

Administrative Coordination
Provide administrative and logistical support for L&D programs to include calendar management, meeting agendas, and briefing deck preparation. Coordinate various aspects of virtual and in-person training and professional development programs, including training scheduling, reserving conference rooms, and draft and sending invitations, tracking invitees, coordinate with presenters, distribute materials, request audio/visual support from IT.

Project Management
Create and manage detailed project management plans to include timelines and milestones, create meeting agendas and lead meetings, communicating follow up task assignment and tracking key milestones.

Repository Systems/SharePoint Administrator
Determine design and structure of content, monitor and assure quality, functionality, security and content integrity. Manage site permissions, troubleshoot and resolve issues, monitor usage and activity reports.

Knowledge Management
Manage the storage, distribution, and accessibility of L&D assets. Ensure L&D assets, and systems are well-organized, updated and governed (SharePoint, Teams, Learning Assets, Resources, Archive). Manage the L&D intake process and L&D backlog accuracy.

LMXP Administration
Manage all activities including content upload and testing, course creation and registration, error resolution or trouble shooting, and course assignments. Administer, track and report on system registrations, training completion and certification.

Metrics & Reporting
Administer course evaluations and assist with compiling feedback data and preparing reports. Analyze, maintain, validate and prepare data, information and content used in making decisions. Present findings and articulate results.

Briefings, Communications & Promotions
Produce, edit and distribute a variety of business documents such as promotional decks, marketing materials, newsletters, FAQ, Job Aid etc.

BONUS: Facilitation/Technical Producer
Present and/or facilitate meetings, webinars, conference calls, training programs, and education sessions for a variety of internal audiences. Support virtual delivery of program offerings by serving as technical producer for facilitators.

Required qualifications to be successful in this role
5+ years related work experience in an operations role to include LMS administration and project management in a face paced, highly matrixed, professional services environment - corporate environment. Related Bachelor’s degree or additional related equivalent work experience.

Knowledge of Learning and Talent Development Strategies, methodologies, learning sciences and adult learning principles.

Effectively communicate with many people on a daily basis, convey messages clearly, ask questions, listen to answers, and understand the needs of others.

Demonstrates effective interpersonal, influence, collaboration and listening skills and drives for results individually and in a team setting.

Building working relationships and quickly gain trust with key stakeholders.

Ability to handle multiple tasks and demonstrate superior prioritization skills as well as the ability to work well under pressure in a high-energy fast paced environment.
Identify issues, develop solutions and implement changes. Improve processes, increase productivity, and reduce errors. Identify and address member concerns, resolve customer issues and improve employee morale.

Skilled and able to learn new technologies and systems quickly, are confident and comfortable in a virtual setting as well as being able to deliver outstanding service in any onsite event.

Analyze data, develop strategies, and create reports. Troubleshoot problems with software, processes, or other issues. Create presentations for leadership teams or other stakeholders. Advanced Microsoft Office skills (including Outlook, PowerPoint, SharePoint, Teams, Excel, Word).

Desired
Professional organization membership – Association for Talent Development
APTD Certification or CPTD Certification

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $66,300-$127,000.

Let’s talk about benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid maternity and parental leave
• Learning opportunities and tuition assistance
• Member assistance and wellness programs

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Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected]. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.