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Area Manager I

Chewy

3

(2)

Louisville, KY

#6605727

Position summary

ams that deliver an exceptional customer experience

  • Handle employee questions, concerns, and follow up with the intent to maintain a positive work environment and earn trust

  • Resolve any customer issues and complete internal root cause analysis' to continuously improve customer experience

  • Actively develop and promote open lines of communication to maintain and develop positive employee relations, encourage employee involvement in the process, and recognize employees for their accomplishment and ideas

  • Complete vital documentation for tracking attendance, productivity, behavior, and quality

  • Be able to dive deep within a process and drive process improvements through team member feedback, analyzing data, and up channeling changes to obtain departmental goals

  • Establish peer-to-peer relationships with other Managers to enhance process efficiency

  • Use data to identify areas of opportunity, and develop action plans to improve critical metrics and close performance gaps

  • Collaborate with peers to establish and build SOPs for existing processes and procedures

What you'll need:

  • Associate Degree - Bachelors' degree preferred

  • 2-4 years' supervisory experience preferably in a contact center or customer service environment

  • Excellent interpersonal skills, oral and written communication skills, and strong attention to detail

  • Intermediate skills in working on computers - Microsoft office package and time keeping software solutions

  • Ability to work flexible schedule to include nights and weekends if business requires it

  • Position may require travel

  • Bonus: Bilingual in Spanish

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.