#6135629
ts, like shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.
Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and Team Members alike.
Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.
What You'll Need
2 years of customer service experience
Show strong written, verbal, and listening abilities in a written assessment
Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
Display skill in computer usage for data entry and efficient internet browsing to assist customers.
Ability to adapt to change with the business needs of the company
Flexibility to shift schedule and work overtime as needed by the business unit
Dedication to maintain confidentiality and secure critical information
High school graduate or equivalent experience
Be willing and able to pass a background check
Technical Requirements
Work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
Work area acceptable for webcam use.
A reliable wired, high-speed internet and broadband connection. The download speed should be at least 30 Mbps and the upload speed should be at least 10 Mbps. You can test your internet speed at speedtest.net or contact your service provider to confirm.
You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
Phone line not required. A cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:
A smartphone or tablet on which the Okta mobile app can be downloaded.
A cell phone that can receive SMS messages and phone calls.
Why Chewy Customer Service?
It's not just about us. It is also about what you get. That's why in Chewy Customer Service, you are empowered to become your best.
Likewise, Chewtopians are empowered to bring their points of view to deliver on our mission, making them remarkable.
YOU CAN GROW: Our culture is for those who enjoy delivering results and becoming your best - no matter your role or location.
YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other experienced, hard-working, and passionate Chewtopians who are making an impact every single day.
At Chewy, we prioritize equal opportunity. We highly value and promote diversity and inclusion among all Team Members. If you have a disability as per the Americans with Disabilities Act or any comparable law, and you require an accommodation for the application process or to meet the job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.