HR Generalist

ment laws.

• Act as a primary HR contact for Team Members and managers, addressing questions on policies, programs, and day-to-day HR matters.

• Support employee relations by advising leaders on performance issues, disciplinary actions, and policy violations; conduct and document low-to-moderate risk investigations, raising complex cases as needed.

• Provide coaching and guidance to managers to build leadership capability, reinforce Chewy's culture, and improve workplace effectiveness.

• Maintain data integrity across HR systems; create and analyze reports to identify site trends (e.g., turnover, attendance, engagement) and recommend actions to leaders.

• Support key HR processes including onboarding, leave of absence/ADA accommodations, benefits, immigration, contingent workforce needs, and exit interviews.

• Partner with COEs and HRBPs to implement company-wide HR programs, tailoring for fulfillment center needs.

• Conduct and/or support HR-related training sessions (e.g., compliance, performance management, DEI awareness).

• Recognize patterns in HR inquiries and collaborate on policy updates or training opportunities to address root causes.

• Contribute to site-level engagement and retention strategies by collecting and sharing feedback, survey results, and exit interview data.

• Serve as a culture ambassador, modeling Chewy's Operating Principles and influencing positive Team Member relations.

What You'll Need

• Bachelor's degree in Human Resources, Business Administration, or related field; or equivalent experience.

• 3+ years of HR experience, ideally in fulfillment, manufacturing, distribution, or other high-volume operational settings.

• Solid knowledge of employment law and HR compliance practices.

• Excellent communication and interpersonal skills, with ability to build trust at all levels of the organization.

• Proven ability to handle sensitive employee issues with discretion, sound judgment, and professionalism.

• Experience using HR metrics and data insights to influence business decisions.

• Strong problem-solving skills, with ability to operate in a fast-paced and changing environment.

• Self-starter who can prioritize effectively and work independently while collaborating cross-functionally.

• Occasional travel may be required across fulfillment center locations.

#LI-Onsite

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

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