Site Lead

andards and goals are achieved.

What you'll do:

• Direct a team of 200-250 pharmacy technicians and supporting leadership responsible for maintaining prescriber partnerships and prescription processing.

• Work directly with the facility pharmacist-in-charge to maintain compliance standards that align with board of pharmacy regulations, and company policies.

• Uphold a culture passionate about outstanding customer experience for both veterinary partners and Chewy pharmacy customers.

• Accountable for all performance metrics of the front-end pharmacy including safety, compliance, people, quality, and cost.

• Leverage customer feedback to develop system and process improvements needed to improve delivery experience!

• Successful delivery of projects from ideation to execution in partnership with internal and external teams.

• Support a problem-solving culture that engages all levels in defect identification and solution implementation.

• Demonstrate excellent interpersonal skills with all levels of management and staff.

• Manage budget and control expenses.

• Develop and recognize staff optimally.

What you'll need:

• Bachelor's Degree from an accredited university, or equivalent work experience

• 5+ years direct management experience, including a salaried workforce, in a pharmacy, healthcare, or ecommerce environment.

• Pharmacy experience strongly desired

• Experience with performance metrics, process improvement, and Lean techniques.

• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations.

• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

Bonus:

• MBA preferred

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

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