Sr Operations Manager




Belton, MO


Position summary

and maintain a safe work environment

  • Responsible for achieving all operational goals

  • Drive strategic planning and forecasting

  • Leverage the Operations Managers and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area

  • Mentor, train and develop Operation Managers for career progression and learning

  • Ability to develop and share best practices across the shifts and network

  • Create a positive team dynamic that encourages all employees in the Fulfillment C to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience

  • Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the Fulfillment Center

  • Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness

What You'll Need:

  • Bachelor's degree or equivalent

  • At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment or a similar role

  • Experience with building or improving inventory management, order management, and warehouse management systems and processes

  • Excitement for working in a start-up environment with high level of ambiguity and change

  • Strong project management and continuous improvement skills

  • Metrics driven mindset

  • Customer service obsession, with willingness to do whatever it takes to satisfy customer needs

  • Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership

  • Proven ability to quickly adapt and drive the right results using data

  • Highest levels of integrity and ethics

  • Must be flexible to work weekends and/or night shift

  • Position may require travel

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

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