Systems Analyst II, Spotlight

Chick-fil-A

2.7

(13)

Atlanta, GA

Why you should apply for a job to Chick-fil-A:

  • 54% say women are treated fairly and equally to men
  • 58% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #2024-16359

    Position summary

    stakeholder prioritized problems to then define detailed needs that need to be solved within the Spotlight product. You will be tasked with leading the development and delivery of product solutions as well as analyzing our data processes alongside engineers to discover optimization opportunities.

    You will develop and grow relationships with teams across the Customer Digital & Delivery (CDD) and Brand Activation & Marketing (BAM) teams. You will manage and collaborate with Product Owners and Analysts within Customer Technology Solutions (CTS) to test and implement services.

    Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

    Responsibilities

    • Leverage technical understanding and business acumen to translate low to medium complexity business requirements into technical specifications for engineers.

    • Create documentation (systems/functional requirements specifications, flowcharts, process maps, and test plans, etc.).

    • Solve a range of straightforward problems using standard procedures. Develop system expertise and leverage knowledge to support and troubleshoot simple to medium complexity issues.

    • Support, troubleshoot, and communicate to supervisors or partners when issues are escalated to team.

    • Effectively communicate with functional and technical partners about systems, processes, and outcomes.

    • May work as part of a project team representing systems to deliver small to medium sized projects.

    • May assist with enabling new system features, upgrades/backups, identifying customizations.

    • May assist with monitoring the health of systems/applications.

    Minimum Qualifications

    • Excellent written and verbal communication skills

    • Logical approach to problem solving.

    • Attention to detail.

    • Excellent analytical skills

    • Good interpersonal and team collaboration skills

    • Pursues continuous improvement and exhibits personal drive for excellence.

    • Methodical, investigative, and inquisitive mind and attention to detail

    • Adaptable and flexible approach to work

    Minimum Years of Experience

    2

    Travel Requirements

    10%

    Required Level of Education

    Bachelor's degree or equivalent experience

    Preferred Level of Education

    Bachelor's Degree

    Major/Concentration

    Information Systems Management, Computer Engineering, Computer Science, or Related Technical Field

    Why you should apply for a job to Chick-fil-A:

  • 54% say women are treated fairly and equally to men
  • 58% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.