Service Manager

CULTIVATING A BETTER WORLD

Food served fast doesn’t have to be a typical fast food experience. Chipotle has always done things differently, both in and out of our restaurants. We're changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you'll join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As Service Manager, you’ll be responsible for maintaining a positive customer experience by ensuring that safe, quality food is prepared and served; and that the restaurant crew is well trained and provides excellent service. You’ll maintain a clean, organized line with properly functioning line equipment. You’ll be on your feet working while clocked in, unless on break. If you’re not busy, you’ll evaluate what other tasks need to be completed, and assist others with those tasks. At Chipotle, you’ll join a team that’s committed to Cultivating A Better World. If this sounds like something you’d like to be a part of, we’d love to meet you! See more details below and apply today.

WHAT YOU’LL DO

In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to, the following:

Food Quality
• Making sure great tasting, high quality food is served

• Resolving food quality issues

• Managing food safety which includes: Ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and enforcing the Daily Food Safety Checklist and food safety policies and procedures

Customer Interaction
• Resolving customer incidents and working to ensure positive customer experiences

Team Management
• Managing crew breaks, shift changes, shift meetings, and line schedules

• Developing and cross-training all front of house Crew. Assisting with Crew performance reviews and the resolution of performance issues

• Training and developing future Service Managers

Office Administration
• Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork

• Overseeing office equipment and making sure office supplies are ordered as necessary

• Ensuring the proper quantity of supplies are available as needed

• Troubleshooting back of house computers and POS system

Miscellaneous
• Ensuring the line and reach-in cooler are organized and clean

• Managing daily and weekly cleaning of the line, dining room, restrooms, and patio

• Assisting with the execution of marketing promotions

WHAT YOU’LL BRING TO THE TABLE

• Chipotle Crew member and/or Kitchen Manager experience

• Ability to understand and articulate Chipotle’s Food With Integrity philosophy

• Knowledge and experience of cash handling policies and procedures

• Knowledge of Food Safety and health department matters

• Prior office paperwork management experience

• Ability to speak, write, read, and understand the primary language(s) of the work location

• A high school diploma

• Restaurant experience

ABOUT CHIPOTLE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle had over 2,750 restaurants as of December 31, 2020, in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants. With nearly 88,000 employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. Steve Ells, founder, first opened Chipotle with a single restaurant in Denver, Colorado in 1993. For more information or to place an order online, visit WWW.CHIPOTLE.COM.

Primary Location: Ohio - Mentor - 3821 - Mentor Relo-(03821)

Work Location:
3821 - Mentor Relo-(03821)
7787 Reynolds Rd
Mentor 44060