Account Executive

POSITION SUMMARY

The Account Executive (AE) is responsible for driving growth and retention for smaller-sized net revenue customers’ accounts. Primary focus on building relationships and routines which retain the business while through qualification uncover potential growth opportunities within their account base.          

The Account Executive role is responsible for increasing branch revenue by developing existing accounts with a measured cadence of customer contact, working with pricing teams to ensure market competitiveness, enhancing revenue through process improvements and customer adhesion by cross-selling new products or services.          

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Business Development:

• Builds credible and personalized relationships at multiple levels across functional departments within the customer supply chain
• Leverages network SMEs to collaborate on the solution and pipeline development of product, mode, or service line opportunities
• Conducts regular business reviews as needed by the account to uncover new opportunities for growth, increase sales, and retain and grow the business
• Proactively manages customer pricing strategy by leveraging internal tech, tools, and SMEs
• Expands market share by driving a qualification process with an active opportunity pipeline in Atmosphere
• Communication plan to provide timely and relevant updates on the market and CHR

Customer Experience:

• Creates and manages to Account SOP
• Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources
• Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner         
• Accountable to customer feedback, inclusive but not limited to NPS survey corrective response action planning
• Participates in account implementation and transition from sales team

Efficiency & Financial Accountability:

• Proactive reviews of financial results, volume, and service performance reports and reacts appropriately to create efficiencies and drive continuous improvement   
• Accountable to adopt and apply new tools and processes that improve overall workflow
• Regularly reviews AR dashboard and ensures timely action is taken with customers      
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High School Diploma or GED
• Ability to travel <50%

Preferred:

• Bachelor’s Degree from an accredited college or university
• Passion for sales and building customer relationships
• Attention to detail and strong analytical skills
• Strong written, verbal, and presentation communication skills, including the ability to persuade, motivate and influence others 
• Ability to define, develop and document business processes and procedures
• Driven, enthusiastic, persistent, confident, highly motivated and results focused
• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!