Account Manager

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

• Retain and grow a customer portfolio of medium size client segment (N.A. account range ~ 40-60 accounts, EU account range ~15-30 accounts) 

• Gather, analyze, and prepare relevant information for business reviews, QBRs and be an active 

• participant 

• Responsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPs  

• Develop account relationships with contacts at multiple levels within the organization  

• Identify opportunities to further penetrate accounts by selling CHR’s diverse services  

• Provide solution design through face-to-face interaction with accounts  

• Bring pricing options & recommendations to account leadership  

• Identify issues, seeking input from others to determine best course of action & implement solutions  

• Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics 

• Contribute to the development and management of the annual account plan and budget. Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustment as necessary    

• Sell and negotiate at a core / strategic level 

• Penetrates the account by making contacts and building relationships at multiple levels and in multiple departments within the account 

• Establish and maintain relationships with day-to-day / weekly / monthly contacts 

• Conducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer 

• Consistently ensures execution of business through local Branch procedures 

• Acts as an advocate for customers, internally conveying customer-specific needs across the organization, to ensure proper alignment and prioritization of resources 

• Create / Review internal account metrics on a regular basis (weekly) 

• Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy 

• Partners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s 

• Site Specific:  Owned NR:  15.000-100.00; Load volume (per annum):  160-325 

• Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

• Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred 

• Experience in air import

• Site Specific:  Fluency in Dutch & English

• Excellent communication, presentation skills and the ability to negotiate at all levels 

• Ability to work under pressure 

• Proficient in Microsoft Office Suite of programs 

• Ability to multi-task, prioritize, and manage time effectively 

• Ability to build strong customer relationships  

• Ability to work in a team environment, while also delivering independent results  

• Strong ability to persuade, motivate, and influence others  

• Self-driven, results - orientated individual with a positive outlook and clear focus on high quality and business profitability 

• Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers 

• Ability to develop a thorough understanding of CHRW’s service portfolio, business strategies and technology systems 

• Site Specific:  Understanding HMRC procedures and regulations 

Preferred: 

• Bachelor’s degree/Degree level education 

• Site Specific:  Working experience in a matrix organization   

• Values a diverse and inclusive work environment 

Disclaimer:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer

• C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!