Branch Customs Specialist

POSITION SUMMARY 

The Customs Broker is responsible for the accurate and timely submission of customs entries for clearance processes as described in the C.H Robinson Customs procedures. The person in this role serves as a knowledgeable customer advocate, committed to providing excellent levels of customer service through subject matter expertise and strong sense of accountability and urgency. This role will further develop knowledge and understanding of regulatory requirements, refine customer service skills, utilize reporting tools, and possess an overall understanding of the supply chain process. The person in this role will ensure compliance and operational excellence representing both C.H. Robinson and our customers, with skills and expertise leading to further development within the organization. 

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consist of, but are not limited to, the following: 

Maintain Operational Excellence: 

• Demonstrate mastery with respect to the customs brokerage products’ standard operating procedures (SOP) and best practices 

• Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission  

• Receive and review documentation to input and transmit data  

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo  

• Ensure regulatory requirements are met, and proper documentation exists for all shipments 

• Manage customer invoicing, process vendor payables, and assist with receivables of assigned accounts 

• Procure and coordinate cargo dispatch with preferred carriers, obtaining delivery confirmation, and finalizing rates and any assessorial charges 

• Identify and resolve issues that could potentially result in delayed cargo release or final delivery 

• Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities 

Facilitate Relationships: 

• Demonstrate proactive, professional, clarity, and reliability to our peers and our customers through verbal and written language 

• Serve as the primary CH Robinson customs representative for the customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction 

• Begin to develop the skill to serve as a Customs trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of CHR clients 

• Promote a positive working relationship for all team members  

• Gain awareness into customer specific standard operating procedures (SOP) and honor those commitments 

• Adhere to a high level of operational excellence with respect to on time performance, accuracy, and customer service 

• Collaborate with support staff and modal departments to ensure import data integrity and compliance with customer SOP 

• Understand and learn to leverage CHR’s network of departments, support teams and leadership.   

Other Activities: 

• Direct ownership of Customer Standard Operating Procedures  

• Complete Customs tariff classification and valuation 

• Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

• High School Diploma

• Fluency in Dutch and English

• Minimum 2 years of Customs Brokerage experience 

• Proficient in Microsoft Office Suite of programs 

Preferred: 

• Site Specific:  Associate’s or bachelor’s degree from an accredited college or university in related field 

• Excellent communication, prioritization, and multi-tasking skills 

• Excellent customer service skills and follow up to be utilized with customers and the network 

• Proven track record of dealing with customers and being client focused 

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs 

• Reputation for logical, methodical, and expedient approach to problem resolution 

• Refined written and oral communication skills 

• High level of attention to detail 

• Ability to work in a fast-paced and deadline-driven office environment 

• Site Specific:  Ability to influence the lifecycle shipping process 

• Values a diverse and inclusive work environment 

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!