Customs Drawback Manager
C.H. Robinson is hiring for a Customs Duty Drawback Manager. In this role you will be responsible for overseeing the duty drawback services for all U.S. branches within the C.H. Robinson network. You will manage and maintain multiple concurrent customer drawback programs and lead a team of Duty Drawback Analysts. Do you possess excellent organization, leadership, customer service, and relationship building skills? If so, join us and grow your career at C.H. Robinson!
Serve as the primary point of escalation for all things related to Duty Drawback
Act as network Subject Matter Expert (SME) including network training and involvement with sales opportunities
Provide coaching and manage performance to ensure productivity, quality, efficiency, and service objectives are achieved
Develop direct reports in systems and analytics skills
Act as a resource for team members including branch leadership, regional operations peers, and direct reports
Establish relationships with key stakeholders within the region and Global Forwarding network
Coach and guide team of Duty Drawback Analysts to improve performance and drive accountability while supporting personal and professional development of the team
Drive a trusting culture of open two-way communication, inclusivity, and continuous improvement
Cascade communications on divisional and organizational initiatives to ensure employee’s understanding and alignment
Employ strong change management tactics to drive desired behaviors and results both for direct and indirect reports
Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.
Short term disability
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $28 billion in freight under management and 20 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the ...