Customs Drawback Manager

Customs Drawback Manager

R32759

C.H. Robinson is hiring for a Customs Duty Drawback Manager. In this role you will be responsible for overseeing the duty drawback services for all U.S. branches within the C.H. Robinson network. You will manage and maintain multiple concurrent customer drawback programs and lead a team of Duty Drawback Analysts. Do you possess excellent organization, leadership, customer service, and relationship building skills? If so, join us and grow your career at C.H. Robinson!

Responsibilities:

• Serve as the primary point of escalation for all things related to Duty Drawback

• Act as network Subject Matter Expert (SME) including network training and involvement with sales opportunities

• Provide coaching and manage performance to ensure productivity, quality, efficiency, and service objectives are achieved

• Develop direct reports in systems and analytics skills

• Act as a resource for team members including branch leadership, regional operations peers, and direct reports

• Establish relationships with key stakeholders within the region and Global Forwarding network

• Coach and guide team of Duty Drawback Analysts to improve performance and drive accountability while supporting personal and professional development of the team

• Drive a trusting culture of open two-way communication, inclusivity, and continuous improvement

• Cascade communications on divisional and organizational initiatives to ensure employee’s understanding and alignment

• Employ strong change management tactics to drive desired behaviors and results both for direct and indirect reports

QUALIFICATIONS

Required:

• High School Diploma or GED equivalent
• Minimum 2 years of experience filing drawback under TFTEA requirements
• Knowledge of U.S. Customs entry processes and partner government agency regulations
• Knowledge of CBP drawback rules and regulations

Preferred:

• Associate’s or bachelor’s degree from an accredited college or university
• Licensed Customs Broker or NCBFAA Customs Certified Specialist (CCS)
• Extensive Knowledge of U.S. Customs entry processes and partner government agency regulations
• Previous experience leading people leaders
• Advanced proficiency with Microsoft Excel

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.