Operations Support

POSITION SUMMARY

The Operations Representative is responsible for correct processing of data supplied by carriers and customers and timely processing of required documents (receipts, pallet receipts) as well as continuous coordination with customers, carriers and depots regarding the entire packaging flow.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Execution: 

• Builds relationships at the appropriate level and works collaboratively both internally and externally to achieve positive outcomes. 
• Checking and processing (via mail or digital) incoming pallet receipts and invoices
• Entering and checking customer receipts
• Entering/creating pallet deposits
• Answering incoming telephone calls from carriers and/or customers
• Performing the necessary work in the event of disputes/open items and resolving them as quickly and appropriately as possible

Efficiency:

• Completes activities with accuracy and compliance to CHR and customer standards.
• Contributes to the department’s efficiency by identifying and/or implementing operational enhancements.
• Understands available tools and resources and how-to best leverage each to implement efficiencies.
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Knowledge and skills:

• Minimum MBO working and thinking level
• Minimum of 2 years work experience within logistics administration processing
• Excellent communication skills both verbally and in writing
• Good command of the Dutch and English languages, both written and spoken. Command of German & French language is an advantage.
• Good knowledge and familiarity with Microsoft Office programs, possibly supplemented with knowledge of industry-standard software.

QUALIFICATIONS:

• Basic proficiency in Microsoft Office Suite of programs
• Demonstrated communication, prioritization, and time management skills
• Ability to multi-task and demonstrate attention to detail and accuracy
• Values a diverse and inclusive work environment

Personal qualities:

• You are accurate and analytical.
• You work in a structured and pragmatic manner.
• You are also a team player and tenacious.
• You take responsibility and can work independently and solution oriented.

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!