Senior Collections Representative

POSITION SUMMARY 

The Senior Collector will work with high volume customers and offices to resolve complex issues and collect on escalated aging invoices. In this role, they will act as an informal resource for team members with less experience.  It is an exciting opportunity to not only build relationships with assigned customers and C.H. Robinson offices, but to also use critical thinking skills to resolve more complicated collections issues. 

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

• Arranges and oversees completion of all accounts and assigned responsibilities  

• Utilizes more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices 

• Analyzes data to identify and solve complex problems 

• Escalates more complex issues to senior-level team members and/or leadership 

• Works with stakeholders to improve efficiencies and achieve targeted results 

• Contributes ideas for process improvement based on identified themes and an understanding of the big picture 

• Develops professional relationships with internal and external customers, maintains open lines of communication and builds rapport by providing timely and professional service 

• Continues to develop skills and build collections knowledge and business acumen 

• Provides coaching and support to less experienced team members 

• Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

• Degree in Finance or similar

• Minimum 2 years of collections, cash applications, credit, accounts payable or related finance experience 

• English C1

Preferred: 

• Proficient in Microsoft Office Suite of programs 

• Effective and flexible communication skills  

• Strong customer service and interpersonal skills 

• Critical thinking skills and demonstrated ability to use own judgement and make sound decisions 

• Ability to work in fast-paced, professional environment 

• Takes initiative and approaches work with persistence 

• Values a diverse and inclusive work environment  

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!