Supervisor Carrier Management

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Talent Management:

• Provide input to management for the use in developing the branch business plan
• Measure, monitor, and communicate updates regarding performance against specific initiatives as outlined in the branch business plan
• Daily coaching and performance management.  Monitor employee activity, productivity and quality metrics; work one-on-one with employees providing coaching and guidance to drive the right behaviors and improve results.  Support employees with problem resolution
• Gather data and provide input to support the creation of financial performance goals, including a revenue and expense budget, for the supervised team
• Encourage employee feedback through formal and informal channels (engagement survey, manager feedback) 
• Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent in designated locations
• Assesses team talent as an input to the talent planning process
• Work with employees to establish individual metrics and performance goals; regularly review goal progress with employees

Execution:

• Track and monitor use of technology for key operational activities within the branch

• Ensure daily/weekly stand-ups are executed with quality and relevant information is shared in a timely manner

• Participate and support carrier procurement strategies for committed capacity process to provide quality coverage options

• Utilize analytics to drive decision making, manage employee performance and improve quality.  Promote usage among the team to ensure appropriate action is being taken in response to results

• Develop and maintain a broad understanding of C.H. Robinson’s products, services, resources and leverage those appropriately

• Stay apprised of industry trends and market drivers related to modes, products, services, pricing or verticals

• Champion organizational transformation.  Work closely with next level leader to drive effective change management and employee adoption of new tools, technology, processes or expectations

• Contribute to a positive culture by setting and communicating self and team expectations for ethical behavior and adherence to internal trading rules

• Participate in functional projects as needed

Relationship Management:

• Accountable for problem resolution to assure execution, quality and service from the carrier
• Build, manage, and leverage internal relationships with capacity peers that reinforces a culture of one team and enables the execution of high-quality coverage, ethical issue resolution, and process or service improvements
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High School Diploma or GED
• Minimum 3 years of related logistics experience; capacity experience preferred
• Site Specific:  Fluent in Hungarian and English (written and verbal)

Preferred:

• Bachelor’s degree from an accredited college or university
• Minimum 1 year of prior supervisory experience related industry
• Entrepreneurial character
• International mindset
• Strong ability to persuade, motivate, negotiate, and influence others
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Driven, enthusiastic, and highly committed
• Excellent interpersonal skills
• Proficient in Microsoft Office Suite of programs
• Values a diverse and inclusive work environment

Disclaimer:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer

• C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!