Business Architect

The Lifecycle Operations team is looking for a senior business architect to bring together a comprehensive strategy and execution plan to drive digitization for asset management and installed base management areas.

In this role, you will:

• Build a next generation of installed base management practices which helps Cisco to drive recurring revenue growth
• Apply a deep understanding of commerce systems, entitlement processes and strong eye for business to build an end state strategy
• Connect new business models, platforms, and offers to advise strategy and build a roadmap bridging our teams from the present to the end state
• Interpret, document, and articulate strategy for operational needs
• Develop specific artifacts such as business capability and value stream mappings to help span the gap between strategy and execution
• Require out of box thinking to drive simplification and automation in both business and process design
• Advocate on behalf of the business ensuring processes can be scaled without friction
• Lead key initiatives with a virtual leadership role
• Forge trusted relationships with customers, partners, and collaborators to ensure continuous business feedback as we transform
• Evangelize the roadmap with delivery teams and service owners
• Possess strong executive relationship management skills and presence to achieve results in a constantly evolving environment through influence and communication at the most senior levels across organizations
• Demonstrate proven focus on building and handling key customer and Cisco relationships to help drive greater customer intimacy and business alignment
• Evaluate business processes, anticipate requirements, uncover areas for improvement, to influence and build solutions to craft and scale offers

Who You'll Work With

• You will work with multi-functional teams while accelerating and supporting initiatives. As part of our organization, you will engage closely with teams in OneX, CX and Sales to acquire feedback and influence strategy. 

Who You Are

We are seeking a highly motivated, hard-working, business- and tech-savvy senior leader who is excited to direct a team in a multifaceted environment supporting Cisco’s transformation. You have knowledge and experience in the recurring revenue process/model, go-to-market strategies, the channel business model, commercial processes and buying programs. You have sophisticated interpersonal and influencing abilities and can build trusted relationships with demanding business clients as well as within partner operations organizations. You are comfortable with uncomfortable situations where you must quickly learn new areas of Cisco’s business and operations, driving transformation of the status quo working cross-functionally. You have excellent business judgment, possess strong critical thinking and writing skills, have a team-first mentality, and a validated work ethic. You work cross-functionally and flexibly in a fast-paced and constantly evolving environment and adapt your approach and demeanor to match shifting demands of different situations and varied personalities. You are an outstanding communicator who can simplify, prioritize and deliver information (oral and written) to a business audience at executive levels.

JOB DESCRIPTION

Cisco Asset Management Service is a CX Expert Care offer that is crafted to give customers near real-time Hardware (HW) and Software (SW) Installed Base (IB) view along with key business insights, so that customers can optimally manage the life cycle of their Cisco entitlements and make the right business decisions.. The Cisco Asset Managers work directly with partners and collaborate with Cisco Customer Experience (CX) and Sales teams to deliver Hardware, Software and Service Coverage insights and enable a smooth assets lifecycle management to the end customer.

This role plays a key part in enabling Cisco’s recurring revenue business by providing clean, accurate data. Asset managers are encouraged to understand customer’s hardware and software inventory better than the customers themselves, thereby giving relevant insights, reducing risk, and providing operational excellence. 

The Cisco Asset Management Delivery Enablement Team is a Global team that works closely with the regional asset management delivery teams in LifeCycle Operations with four key charters

• Biz Development with key collaborators and partner forums in conjunction with delivery managers to drive growth for SW and potentially newer offers
• Offer and Delivery Incubation for any new offers impacting asset management
• Delivery Enablement (Trainings, Drop-in Clinics, Labs etc Asset Management tools and offer related sessions)
• Connecting Processes, Policies and Tools (Financials, Delivery Metrics etc)

What You'll Do

The Asset Management Delivery Enablement team is looking for Business Process Architects who can define, maintain, and aggregate cross-functional operational and process blueprints that define, and map operational process flows that support Asset Management delivery business processes and outcomes. 

The primary responsibilities of the role are:

• Partner with asset management delivery teams to rationalize and streamline process flows while identifying process gaps, constraints, and opportunities
• Partner with delivery teams to assemble and articulate aspirational opportunities and needs.
• Build a framework where policy and processes are aligned and not functioning at cross purposes.
• Run and maintain Global Asset Management Component Backlog process
• Serve as a change ambassador when new techno-functional capabilities are being introduced, existing capabilities are being modified, and unused capabilities are retired.
• Periodically audit and mine operational processes to ensure that transactional processes are efficient and that variances are identified and appropriately addressed.
• Identify operational opportunities to streamline processes through automation, machine learning, and/or process redesign.
• Partner with IT Architects to help synthesize concrete solution frameworks that address constraints and opportunities.
• Serve as a referenceable subject matter authority when solutions are reviewed, especially as they relate to key business decisions.
• Serve as a subject matter expert in helping asset management delivery teams identify and measure value realization.
• Provide an outside-in (industry to Cisco) view of relevant new operational frameworks and benchmarks.

Who You'll Work With

• Asset Management and IB Analyst Delivery teams across regions
• Collaborators in Regional Operations
• Partners in CX Product Management and CX Delivery

Who You Are

Both the team members you support, and your teammates consider you a post-sales support and asset management operations expert. You’ll need to be a pragmatic, resilient, personable, and eloquent leader, but most meaningfully a person who knows how to listen, navigate ambiguity and create space for candid and clear conversations while helping design and audit operational processes.

Consequently, you will have a winning record in crafting effective and efficient processes. You are conversant in using data and statistical analysis to identify gaps and opportunities. You are comfortable in navigating ambiguity and have a detailed understanding of how to efficiently decompose cross-functional processes in a closed-loop ecosystem. You are also able to craft clear, practical, and modular processes that can be effectively measured and achieve operational outcomes with minimal disruption.

• Bachelor’s degree
• 5 years' IT System Architect and or System Analysis Experience.
• At least 5 years of crafting and delivering operational processes including integrating 3rd party capabilities and processes into an operationally coherent roadmap.
• Authoritative knowledge of using and applying architectural techniques and tools including, but not limited to, customer journey mapping, value stream mapping,
• A solid understanding of when to apply these tools and techniques to identify and document process gaps and opportunities along with associated underlying risks, assumptions, issues, and dependencies.
• Authoritative knowledge of one or more aspects of Cisco Install Base (HW and SW) and an architecturally oriented mindset that enables you to craft forward-looking processes informed by leading industry practices.
• Strong written, verbal communication and interpersonal skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, etc.)

Why Cisco?