Latam O&T Transformation Head
Broward County, FL
- Guarantee requirements & solutions completeness
- Ensure measurable improvement to Operating environment
- Impact analysis cross programs
- Ensure UAT plan alignment and identify interdependencies across work streams
- Track defects severity and impact cross programs
- Timely mitigation measures for operational & customer impact
- Confirm E2E To-Be flows, operational procedures adjustments and user readiness for Go-Live
PVT & Production Support
- Coordinate countrys war room and helpdesk support
- Track and escalate Prod issues: MIMs and INCs
The Franchise Transformation team should work closely with defined SMEs from all major business areas impacted by a cross program implementation as well as a support team that would provide the additional skills for quality control over process reengineering, data analysis, and all other readiness artifacts.
The focus of this team is limited to programs that have a Franchise impact. Projects contained within a Business Unit will continue to be supported by the existing Readiness team in that Business Unit
Industry knowledge: Demonstrate product and industry knowledge
Planning and Organizing: Ability to work under pressure, Ability to adapt to a changing work environment, Ability to manage multiple internal and external relationships
Communication: Able to communicate clearly and concisely in all aspects of the job and with multiple audiences in mind
Teamwork / Interpersonal skills: Well developed interpersonal skills
Productivity / Project Management: Ability to manage multiple objectives through effective time management and project management
- Ability to develop innovative and creative solutions
Time Type :
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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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