Production Support Senior Analyst
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
CitisMission and Value Propositionexplains what we do andCiti Leadership Standardsexplain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients and the publics trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Apps Support Senior Analyst
- Support two Domestic Custody and Clearance applications and its underlying infrastructure on a L3 position.
- Enforce application stability, attend change requests coming from L1/L2 and addressing mandatory technology changes.
- Support business, resolve application issues on a fast paced environment.
- Guarantee trades complete lifecycle before designated intraday cutoffs.
TheApps Support Senior Analystwill report toApps Development Senior Manager.
Responsibilities and Duties:
- Support production environment by analyzing issues on fast paced environment and engaging necessary resources to address them.
- Use incident tracking system to execute tasks, resolve issues, implement changes and support businesses.
- Support technology mandates to upgrade server and applications on regular basis.
- Support mandatory releases to install applications software through controlled environments.
- Support and control development and user acceptance environments.
- Interact with L1/L2, System and Database administrators and users to provide state of the art solutions and support.
- Applications support LATAM countries, interaction with EMEA and ASPAC sometimes needed.
- Skills needed
- Bachelor on Information Technology related area.
- 5 years experience on L3 support dealing with distributed environments.
- Advanced PowerShell scripting.
- Advanced Microsoft SQL server and SQL language.
- Intermediate Microsoft server 2012/2016.
- Intermediate IBM Connect:Direct.
- Intermediate IBM Websphere MQ.
- Intermediate IBM uDeploy.
- Basic Computer Associates Autosys.
- Basic Linux RHE.
- Experience supporting applications built in: C#, C++, .Net, some coding required for L3 escalations
- Personal characteristics
- Needs to be proactive.
- A great problem solver
- Will resolve issues with little to no guidance.
- Needs good relationship with others and be a very good team player.
- Willing to share knowledge gained with the team and bring teams up to the same knowledge level.
- Must be respectful of others.
- Spanish is a plus.
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US
Time Type :Full time
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.