Service and Sales Specialist
Ensure Customer service excellence by
- Displaying complete ownership to the customers Query/problems
- Delivering high quality service to customers
- Focusing on adherence to product / process information
- Ensuring Nil Customer complaints
- Focusing on Nil Defects (100% adherence to product & process)
- Escalating / Highlighting customer Problem Incidences
- Ensuring excellent SLS scores
- Capabilities to multi task with different products
Focus on achieving sales targets.
Complying with process requirements on both service and sales
Cross Selling products as applicable to inbound customers
Ensuring Process Efficiency by achieving set targets of Call Quality
Applicant should posses
- Excellent Written & Oral Communication Passion towards Service
- Enthusiastic and Self Motivated
- Ability to work in a dynamic environment
- Good Comprehension Skills
- Team player with a positive attitude
- Graduate from a recognized University
- Minimum of 6 months experience in customer service preferably in the financial services industry
Knowledge on banking industry will be an added advantage
Additional preference to candidates who are multilingual
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - IN
Time Type :Full time
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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