Technical Support Specialist - High Horsepower Tractors

Overview

CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial’s 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.

The Technical Support Specialist for High Horsepower Tractors and Engines will be part of a team that provides expert technical advice to dealership service department technicians as well as the field service team from CNH Industrial.

Come join a group of dedicated team members that will strive to improve reliability and serviceability of our Agricultural Products and improve service information and solutions in our knowledge database!

The selected candidate will be based near Scottsdale, Arizona and should plan to be onsite a few days each week. This is NOT a remote opportunity.

Responsibilities

• Supporting dealer technicians with diagnosing and troubleshooting technical concerns, diagnosing systems using electronic test equipment, sharing knowledge on adjustments and settings for hydraulic, electrical and application performance, and assisting with procedures related to equipment repair and preventative maintenance
• Answer technical questions from our dealers or from our Field Service people using personal knowledge, experience, and available reference sources
• Structure answers consistent with organizational objectives while being attentive to the cost of repairs to CNH Industrial, the dealerships, and customers to improve uptime
• Document all technical questions and data into a contact management system for: future reference by other Technical Support Specialists; creating additional technical guides to allow Dealers to search the self-help database for technical solutions; delivery to CNH Industrial Quality, Engineering, and Manufacturing to identify emerging product or application issues and help improve reliability and serviceability of our products
• Manage relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular informal feedback of current issues that dealerships are experiencing
• Become a “product expert" on assigned products

The salary offered for this position will fall between $62,000 and $109,000 annually. (Actual salary offered will vary and will be based on various factors, such as skill, experience and qualification for the role.)

 CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it.  Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!

Qualifications

• Bachelor's Degree with at least one year of technical experience with equipment, OR
• Associates' Degree with at least three (3) years of technical experience with equipment, OR
• HS Diploma with at least five (5) years' of technical experience with equipment
• 2+ years of mechanical experience
• Must be available to work between the hours of 7AM and 8PM CST and some Saturday hours

The preferred candidate will have:

• Bachelor's Degree preferred in Engineering Technology or related degree
• At least two (2) years of customer service experience 
• Dealership experience (service, parts, or Precision)
• Technical experience with Precision Agriculture concepts and technology
• Technical experience relating to diagnostics of mobile electrical (12 or 24 volt DC) and hydraulic systems
• Technical writing skills

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EEO

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at [email protected]

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.