Customer Service & Local Vendor Management Specialist (5 months Contract)

tor purchase plans and schedules to coordinate with vendors for on-time material delivery.

Key Result Areas

Customer Service

Demand and Order Management

• Process sales orders and forecasts received from customers via Salesforce, ensuring seamless manufacturing initiation and on-time fulfilment.

• Manage the entire order cycle, actively monitoring future demand and improving forecast accuracy in collaboration with OU and Bottlers.

• Lead Collaborative Planning, Forecasting, and Replenishment (CPFR) routines with Bottlers and OU to drive forecast accuracy.

Customer Engagement & Service Review

• Lead monthly demand review meeting with bottler

• Conduct regular customer visits to Bottlers, serving as the key contact between customers and CPS plants.

• Conduct customer surveys to assess and enhance service performance.

• Participate in monthly/quarterly Sales & Operations Planning (S&OP) to assess CPS/Bottler performance, commercialization timelines, new product forecasts, and improvement initiatives.

Complaint Management

• Log and acknowledge all customer complaints within 24 hours.

• Facilitate root cause investigations with CPS teams, provide timely status updates, and ensure follow-through on corrective actions.

• Conduct trend analysis to drive improvements in customer satisfaction.

Operational Excellence & Continuous Improvement

• Support Operational Excellence initiatives and contribute to a Continuous Improvement culture within CPS Korea.

• Represent CPS Korea in Supply Chain DWT, collaborating with other CPS plants and Asia DWT to ensure consistent service levels for Operating Units and Bottlers.

• Represent CPS Korea in the CS related DWT, working closely with other CPS Plants and Asia DWT, to deliver a consistent service level to Operating units and Bottlers.

Local Material

Procurement & Planning

• Manage the local material purchase plan, tracking changes through SAP.

• Place orders for local items (packaging, sole distribution items) based on demand plans.

• For secondary agricultural products (roasted tea, coffee extract, R&G coffee), provide monthly forecasts and place supplier orders to maintain safety stock.

Supplier & Logistics Coordination

• Maintain the source list (PIR) and ensure accurate vendor data.

• Schedule vendor deliveries upon PO issuance, tracking orders to secure on-time delivery.

• Communicate closely with local vendors and internal stakeholders to facilitate smooth inbound logistics operations.

Supplier Performance & Cost Management

• Conduct monthly financial closing for materials.

• Issue SSDR (Supplier Service Defect Ratio) reports for defects, gathering supplier feedback and aligning with relevant teams.

• Continuously monitor supply processes to optimize costs and improve efficiency.

• Follow RS Finance Calendar and support regional standard processes for local material management.

Knowledge & Experience:

• 3+ years of experience in the Customer Service and Supply Chain area - with procurement/operations/SAP S4 HANA experience preferred.

• SAP IBP module experience preferred.

• Strong knowledge on customer communication skill

• Good manufacturing Practices (GMP) knowledge

Education & Professional Qualification:

• Bachelor's degree. Preferably in Food or Chemical

• Excellent communication and presentation skills

• Strong interpersonal and management skills.

Language Requirements:

• Good communication skill in English and Korean

Annual Incentive Reference Value Percentage:7.5
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.