Client Reporting Consultant

We give you a world of potential

We are seeking a highly motivated and experienced Client Reporting Consultant to join our Computershare Plan Managers (CPM) team, based in our Yarra Falls office. If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role.

CPM is the division within Computershare that is responsible for providing administrative services, project management and plan design to Plan Manager clients and their individual employee share plan holders.

A role you will love

The Client Reporting Consultant is responsible for working directly with clients to identify solutions based on understanding and supporting their business reporting requirements.  Throughout the client engagement, the role holder provides consultation, guidance and feedback in order to support the client’s achievement of objectives.

You will work collaboratively with both internal stakeholders and clients and support clients in obtaining optimal value from their data via training and continuous improvement.

Some of the other key accountabilities:

• Develop and maintain strong relationships with clients, understanding their needs and providing customized reporting/technical solutions
• Analyse data and present insights to clients in a clear and concise manner to maximise the impact of our services
• Key contributor to gathering & developing our report offering, both short and long term
• Utilise change management techniques to develop sustainable scalable solutions across all clients
• Provide training to users ensuring optimal value from reporting
• Continuously improve reporting processes and contribute to the development and implementation of best practices, to drive efficiencies and customer service
• Regional support for both internal and external escalations
• Develop and maintain networks internally and externally to gain insight and keep abreast of industry trends.  Anticipates business challenges and makes recommendations to mitigate risk

What will you bring to the role?  

You will require experience working within the financial services industry and in a client-servicing environment/sector.  

Some other key skills that you'll have:

• Strong analytical and problem-solving capabilities and advanced Access, Macro and Excel skills 
• Strong verbal and written communication skills
• Excellent attention to detail

Desired qualifications and experience:

• Experience working with and producing complex data
• Experience in collaborating with and influencing clients
• Knowledge of Share Plans business & the associated regulatory environment (Preferred)

A company to be proud of                                   

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.  

 Rewards designed for you   

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

A diverse and inclusive place to work  

Computershare celebrates the diversity of our people, and we welcome applications from everyone. 

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.    

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.  

Computershare is an equal-opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. 

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