Customer Operations Representative

Computershare

3.7

Maroochydore, Australia

Why you should apply for a job to Computershare :

  • 4.6/5 in supportive management

  • 64% say women are treated fairly and equally to men

  • 71% would recommend this company to other women

  • 77% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women4Women network fosters gender diversity by cultivating opportunities to reinforce our culture of inclusion

  • We support and encourage flexible working wherever we can to help you find the best balance between work and lifestyle

  • We are proud to be part of the 30% Club, launched with the goal of seeing women take up 30% or more of the positions on FTSE-100 boards

  • #434340

    Position summary

    We give you a world of potential

    Due to continued growth, an exciting opportunity for a 12 month contract has become available for a Customer Operations Representative - Billing to join the Computershare Utility Services (CUS) team based in Maroochydore.  This team is renowned for their service excellence as well as their strong culture.

    A role you will love                                                                                      

    As part of the close-knit team, you will be responsible for many of the key administrative activities for water utility customers.  This includes maintaining and updating account data, processing applications, the management of billing, metering and the processing of payments as well as assisting customers with appropriate payment options to pay their accounts.

    Some of your key responsibilities will include:

    • Manage administrative activities, including system work queues, mailboxes and resolving escalated customer queries.
    • Receive and process data relating to applications, fees, charges and  payments in accordance with Service Level Agreements
    • Manage and maintain property and metering information received from third party stakeholders
    • Process exceptions using sound analytical skills
    • Actively participate in team discussions, meetings and other team forums, to impart knowledge and ideas that result in team decisions

    To be considered for this position, you will have come from a fast-paced administrative environment and be able to successfully multi-task.

    What will you bring to the role?                                                                                                                                                                       

    You will possess the ability to quickly learn and take on new processes, thrive in a fast paced environment and meet deadline driven task’s daily.

    Other key skills required include:

    • Strong administrative experience and attention to detail
    • Outstanding listening, oral and written communication skills for gathering and providing information
    • Strong computer skills (accurate typing / keyboarding)
    • Fast learner to adapt to multiple systems and processes
    • A high level of initiative, tackling problems in a methodical and logical manner
    • Excellent Attention to detail
    • A passion for providing quality and efficient service
    • Previous experience in utility or related industry is preferred

    A company to be proud of   

    Computershare (ASX:CPU) is a world leader in financial administration with over 12,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.  #worldofpotential

    Rewards designed for you                                                 

    Employee Share Plan.  Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.  

    Health and Wellbeing.  Our health and wellbeing rewards can be tailored to support you and your family.  

    Save for Your Future.  We will support you along your retirement savings journey.  

    Paid time away from work.  Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

    Employee Discounts.  We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

    Extra Rewards.   From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

    A diverse and inclusive place to work                                                                                                                     

    Computershare celebrates the diversity of our people, and we welcome applications from everyone.   

    We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.    

    We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.  

    Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

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    About the company

    Industry: Finance: Diversified

    A company to be proud of

    We are the world’s largest stock transfer agent, and we have pioneered many of the securities industry’s innovations to help companies build and maintain strong relationships with their investors, employees and customers.

    Since Computershare was established in Melbourne in 1978, our operations have expanded across five continents. We gain unique insights from around the ...

    Why you should apply for a job to Computershare :

  • 4.6/5 in supportive management

  • 64% say women are treated fairly and equally to men

  • 71% would recommend this company to other women

  • 77% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women4Women network fosters gender diversity by cultivating opportunities to reinforce our culture of inclusion

  • We support and encourage flexible working wherever we can to help you find the best balance between work and lifestyle

  • We are proud to be part of the 30% Club, launched with the goal of seeing women take up 30% or more of the positions on FTSE-100 boards