EMEA Software Support Consultant

Computershare

3.9

(16)

Multiple Locations

Why you should apply for a job to Computershare :

  • 4.5/5 in supportive management
  • 69% say women are treated fairly and equally to men
  • 75% would recommend this company to other women
  • 80% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women4Women network fosters gender diversity by cultivating opportunities to reinforce our culture of inclusion
  • We support and encourage flexible working wherever we can to help you find the best balance between work and lifestyle
  • We are proud to be part of the 30% Club, launched with the goal of seeing women take up 30% or more of the positions on FTSE-100 boards
  • #3423

    Position summary

    opportunity then look no further as this role will provide you with variety, autonomy and opportunity to provide customer service and first level technical support as part of a global company with an exciting client base.

    A role you will love

    Primarily a client services role, you will be responsible for providing telephone and email support to our Clients in the EMEA region, in the use of our web-based software application GEMS, BoardWorks and CIMS.

    This means that no two days will be the same and you will be solving a variety of software issues, whilst maintaining a highly professional level of communication to Computershare's clients.

    Some other key responsibilities:

    • Liaise with customers and internal teams to identify technical and application issues

    • Develop detailed work plans to address identified issues, estimate resource requirements and deliver a resolution

    • Participate in the managing of contracted client upgrades and installations; including diagnostics at the application, database and operating system levels where possible

    • When required, deliver standardised training to clients on the effective use of the application

    • Participate in reviews of compliance requirements, general product development feedback, overview of end-to-end application testing, User Acceptance Testing

    What will you bring to the role?

    You will be comfortable communicating clearly and professionally to clients, who are often at Company Secretarial to Board level. This means that your excellent written and verbal communication will maintain the highest levels of customer service, whilst maintaining client satisfaction and managing client expectations.

    Other key skills required for the role include:

    • Progressive customer service experience in an Application or Professional Services organisation with working knowledge of customer service methodologies

    • Ability to maintain client satisfaction and manage client expectations

    • Adaptive communication style, particularly with highly technical and non-technical stakeholders

    • Self-starter that is open to change and proactive in their learning/development

    • Knowledge of Corporate Governance and Entity Management policies, guidelines, and workflows for medium to large organisations is an advantage

    • Knowledge of CRM systems is an advantage

    This role really does present a unique opportunity to progress within a cutting-edge financial services company so if you are looking for a new challenge, then this may be for you!

    Rewards designed for you

    Flexible work to help you find the best balance between work and lifestyle.

    Health and wellbeing rewards that can be tailored to support you and your family.

    Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

    Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

    And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

    #LI-SM1
    #LI-Hybrid

    ABOUT US

    A company to be proud of

    We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

    A diverse and inclusive place to work

    Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

    We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

    Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

    Why you should apply for a job to Computershare :

  • 4.5/5 in supportive management
  • 69% say women are treated fairly and equally to men
  • 75% would recommend this company to other women
  • 80% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women4Women network fosters gender diversity by cultivating opportunities to reinforce our culture of inclusion
  • We support and encourage flexible working wherever we can to help you find the best balance between work and lifestyle
  • We are proud to be part of the 30% Club, launched with the goal of seeing women take up 30% or more of the positions on FTSE-100 boards