Investor Services Officer II

Computershare

3.7

Kowloon Bay, Hong Kong

Why you should apply for a job to Computershare :

  • 4.6/5 in supportive management

  • 64% say women are treated fairly and equally to men

  • 71% would recommend this company to other women

  • 77% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women4Women network fosters gender diversity by cultivating opportunities to reinforce our culture of inclusion

  • We support and encourage flexible working wherever we can to help you find the best balance between work and lifestyle

  • We are proud to be part of the 30% Club, launched with the goal of seeing women take up 30% or more of the positions on FTSE-100 boards

  • #429640

    Position summary

    We give you a world of potential

    We are currently recruiting for an Officer to hold a role in our call-centre. You will join as an Investor Services Officer II, reporting into the Senior Manager, Investor Services.

    A role you will love

    As an Officer, you will handle telephone enquiries, answer enquiries from shareholders, investors, market intermediaries, employee share plan participants by phone based on relevant database and information. You will also have to arrange to send relevant instruction forms to shareholders by email, fax, or by post upon request.

    In addition, you will escalate complaints to relevant parties for further investigation and handling. There will be work-life balance and no over-time work required in this role.

    What will you bring to the role?   

    You will bring some working experience, ideally in a call-centre or a customer services role. You will have excellent interpersonal and communication skills with a pleasant, patient and commitment personality with the ability to work independently.

    In addition, it would be ideal to have basic knowledge of HK stock markets and/or employee share plans.

    Other key skills required for the role include:

    • Secondary School or above
    • Good command in spoken Cantonese and Mandarin.

    A company to be proud of 

    Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.  #worldofpotential

    Rewards designed for you   

    Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

    Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

    Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

    A diverse and inclusive place to work  

    Computershare celebrates the diversity of our people, and we welcome applications from everyone. 

    We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

    We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

    Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

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    About the company

    Industry: Finance: Diversified

    A company to be proud of

    We are the world’s largest stock transfer agent, and we have pioneered many of the securities industry’s innovations to help companies build and maintain strong relationships with their investors, employees and customers.

    Since Computershare was established in Melbourne in 1978, our operations have expanded across five continents. We gain unique insights from around the ...

    Why you should apply for a job to Computershare :

  • 4.6/5 in supportive management

  • 64% say women are treated fairly and equally to men

  • 71% would recommend this company to other women

  • 77% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women4Women network fosters gender diversity by cultivating opportunities to reinforce our culture of inclusion

  • We support and encourage flexible working wherever we can to help you find the best balance between work and lifestyle

  • We are proud to be part of the 30% Club, launched with the goal of seeing women take up 30% or more of the positions on FTSE-100 boards