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Cornerstone prides itself on our network of RPO and MSP partners who choose to deploy our products to underpin their services. The position of Account Manager will be responsible for managing and growing Cornerstone’s Outsourcing customer base.
This position will report to the Director of RPO & Recruiting. Success in this role may provide a host of additional opportunities for growth such as travel, career progression, and significant financial upside. We are committed not only to recruiting top talent, but also to retaining phenomenal people
In this role you will...
You'll divide your time between developing relationships, handling escalations, impacting customer satisfaction ratings and identifying new business opportunities within those key Outsourcing Partners.
You will work closely with key resources within Cornerstone to ensure that you and the customer are well-supported and successful.
Create account strategies and plans for key customer accounts to achieve stated customer and Cornerstone business objectives
Attain or exceed sales quota by identifying customers’ business challenges and aligning Cornerstone products and services to create elite solutions that deliver significant value
Build and expand relationships “high and wide” in customer organisations to expand the relationship footprint
Collaborate with other functions to ensure excellent delivery of service, quality of work and the highest level of customer satisfaction possible
You’ve got what it takes if you have...
A strong background in a customer-facing role along with account management or sales experience in the software industry, preferably SaaS experience of Solution sales or consulting and a willingness to travel.
Strong sales acumen, negotiation capabilities and a commitment towards winning business are strong assets.
Excellent customer service skills are a requirement, as well as a positive and upbeat attitude to build satisfied and committed clients
Be able to manage and prioritize your time, work autonomously as a remote employee, and interact effectively with business and technical professionals internally and externally.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Consideration for privacy and security obligations
Lactation facilities
Maternity leave coaching
Care-taking PTO
Sabbatical
Unconscious bias training
Networking
Succession planning
Diversity recruiting
Remote work policy
Part time policy
We are proud to be Cornerstars because we know that a few passionate people are capable of accomplishing big things and that small ideas can grow exponentially. Every individual has an innate desire to be their best and operate at their fullest potential. We believe that cultivating creativity and inspiring people to reach their full potential is the responsibility of both the ...